Update 23.0.0.205 installation failed
We have several computers who are failing to update to 23.0.0.205. Most of these computers were successfully updated to previous versions within the last couple of months. I have checked the install logs and Adobe_ADM shows an installerReturnCode of 1004. I have been unable to figure out what that code means. Can someone please help?
10/30/16 05:59:22:964 | [INFO] | | ADM | | ApplicationContext | | | 128108 | *********************** ADM Workflow start. Version: 2.0.0.125s **************************
10/30/16 05:59:22:964 | [INFO] | | ADM | | ApplicationContext | | | 128108 | Admin and not child process. No need for IPC
10/30/16 05:59:23:038 | [INFO] | | ADM | | ApplicationContext | | | 128108 | White listed URLs are
10/30/16 05:59:23:038 | [INFO] | | ADM | | ApplicationContext | | | 128108 | get.adobe.com
10/30/16 05:59:23:038 | [INFO] | | ADM | | ApplicationContext | | | 128108 | get2.adobe.com
10/30/16 05:59:23:038 | [INFO] | | ADM | | ApplicationContext | | | 128108 | aihdownload.adobe.com
10/30/16 05:59:23:038 | [INFO] | | ADM | | ApplicationContext | | | 128108 | admdownload.stage.adobe.com
10/30/16 05:59:23:038 | [INFO] | | ADM | | ApplicationContext | | | 128108 | admdownload.adobe.com
10/30/16 05:59:23:038 | [INFO] | | ADM | | ApplicationContext | | | 128108 | airdownload.adobe.com
10/30/16 05:59:23:038 | [INFO] | | ADM | | ApplicationContext | | | 128108 | ardownload.adobe.com
10/30/16 05:59:23:038 | [INFO] | | ADM | | ApplicationContext | | | 128108 | ardownload2.adobe.com
10/30/16 05:59:23:038 | [INFO] | | ADM | | ApplicationContext | | | 128108 | download.macromedia.com
10/30/16 05:59:23:038 | [INFO] | | ADM | | ApplicationContext | | | 128108 | fpdownload.macromedia.com
10/30/16 05:59:23:038 | [INFO] | | ADM | | ApplicationContext | | | 128108 | fpdownload2.macromedia.com
10/30/16 05:59:23:038 | [INFO] | | ADM | | ApplicationContext | | | 128108 | fpdownload.adobe.com
10/30/16 05:59:23:038 | [INFO] | | ADM | | ApplicationContext | | | 128108 | fpdownload2.adobe.com
10/30/16 05:59:23:038 | [INFO] | | ADM | | ApplicationContext | | | 128108 | platformdl.adobe.com
10/30/16 05:59:23:038 | [INFO] | | ADM | | ApplicationContext | | | 128108 | platformdl-stage.corp.adobe.com
10/30/16 05:59:23:038 | [INFO] | | ADM | | ApplicationContext | | | 128108 | wwwimages2.adobe.com
10/30/16 05:59:23:038 | [INFO] | | ADM | | ApplicationContext | | | 128108 | wwwimages.adobe.com
10/30/16 05:59:23:038 | [INFO] | | ADM | | ApplicationContext | | | 128108 | wwwimages.stage.adobe.com
10/30/16 05:59:23:038 | [INFO] | | ADM | | ApplicationContext | | | 128108 | wwwimages2.stage.adobe.com
10/30/16 05:59:23:038 | [INFO] | | ADM | | ApplicationContext | | | 128108 | dlmping.adobe.com
10/30/16 05:59:23:038 | [INFO] | | ADM | | ApplicationContext | | | 128108 | dlmping2.adobe.com
10/30/16 05:59:23:038 | [INFO] | | ADM | | ApplicationContext | | | 128108 | dlmping3.adobe.com
10/30/16 05:59:23:038 | [INFO] | | ADM | | ApplicationContext | | | 128108 | dlmping4.adobe.com
10/30/16 05:59:23:038 | [INFO] | | ADM | | ApplicationContext | | | 128108 | get3.adobe.com
10/30/16 05:59:23:038 | [INFO] | | ADM | | ApplicationContext | | | 128108 | get3.stage.adobe.com
10/30/16 05:59:23:038 | [INFO] | | ADM | | ApplicationContext | | | 128108 | adobetag.com
10/30/16 05:59:23:038 | [INFO] | | ADM | | ApplicationContext | | | 128108 | promotion.adobe.com
10/30/16 05:59:23:038 | [INFO] | | ADM | | ApplicationContext | | | 128108 | stats.adobe.com
10/30/16 05:59:23:039 | [INFO] | | ADM | | ApplicationContext | | | 128108 | sstats.adobe.com
10/30/16 05:59:23:039 | [INFO] | | ADM | | ApplicationContext | | | 128108 | White listed Machine Registries are
10/30/16 05:59:23:039 | [INFO] | | ADM | | ApplicationContext | | | 128108 | system\currentcontrolset\control\session manager\environment\
10/30/16 05:59:23:039 | [INFO] | | ADM | | ApplicationContext | | | 128108 | software\microsoft\windows nt\currentversion\
10/30/16 05:59:23:039 | [INFO] | | ADM | | ApplicationContext | | | 128108 | software\microsoft\windows\currentversion\uninstall\
10/30/16 05:59:23:039 | [INFO] | | ADM | | ApplicationContext | | | 128108 | software\wow6432node\microsoft\windows\currentversion\uninstall\
10/30/16 05:59:23:039 | [INFO] | | ADM | | ApplicationContext | | | 128108 | software\microsoft\windows\currentversion\app paths\
10/30/16 05:59:23:039 | [INFO] | | ADM | | ApplicationContext | | | 128108 | software\macromedia\
10/30/16 05:59:23:039 | [INFO] | | ADM | | ApplicationContext | | | 128108 | software\adobe\setup\reader\
10/30/16 05:59:23:039 | [INFO] | | ADM | | ApplicationContext | | | 128108 | software\wow6432node\adobe\setup\reader\
10/30/16 05:59:23:039 | [INFO] | | ADM | | ApplicationContext | | | 128108 | White listed User Registries are
10/30/16 05:59:23:039 | [INFO] | | ADM | | ApplicationContext | | | 128108 | software\microsoft\windows\shell\associations\urlassociations\
10/30/16 05:59:23:039 | [INFO] | | ADM | | ApplicationContext | | | 128108 | software\macromedia\
10/30/16 05:59:23:039 | [INFO] | | ADM | | ApplicationContext | | | 128108 | Actual OS locale:'en_US', OS locale for this instance:'en_US', ADM locale : en
10/30/16 05:59:24:187 | [INFO] | | ADM | | WorkflowManager | | | 128312 | Complete ADM URL after encoding: https://get.adobe.com/flashplayer/webservices/adm/?cname=flashplayer23ax_raie_install.exe&bname=flashplayerax&site=live&type=install&language=en
10/30/16 05:59:24:909 | [INFO] | | ADM | | ApplicationContext | | | 128316 | sc_code : FP
10/30/16 05:59:24:909 | [INFO] | | ADM | | ApplicationContext | | | 128316 | ping : {"pagename":"ACDC_FP_ADM_Launched","channel":"ACDC_FlashPlayer","prop1":"ADM","prop2":"ACDC Downloads","prop3":"get.adobe.com","prop4":"en_US","prop5":"en_US:ACDC_FP_ADM_Launched","products":";FlashPlayer_ADM","eVar74":"","events":"event96","eVar73":"ACDC_FlashPlayer"}
10/30/16 05:59:24:936 | [INFO] | | ADM | | ApplicationContext | | | 128316 | path=C:\Windows\SysWOW64\Macromed\Flash\mms.cfg
10/30/16 05:59:24:937 | [INFO] | | ADM | | ApplicationContext | | | 128316 | SilentAutoUpdateEnable=0, AutoUpdateDisable=0
10/30/16 05:59:26:195 | [INFO] | | ADM | | ApplicationContext | | | 128416 | ping : {"pagename":"ACDC_FP_ADM_Pref_0","channel":"ACDC_FlashPlayer","prop1":"ADM","prop2":"ACDC Downloads","prop3":"get.adobe.com","prop4":"en_US","prop5":"en_US:ACDC_FP_ADM_Pref_0","products":";FlashPlayer_ADM","eVar74":"","events":"","eVar73":"ACDC_FlashPlayer"}
10/30/16 05:59:26:850 | [INFO] | | ADM | | WorkflowManager | | | 128416 | WorkflowManager.startPrechecks for product:Adobe Flash Player isPreInstalled:false isDiskSpaceAvailable:true
10/30/16 05:59:27:152 | [INFO] | | ADM | | ApplicationContext | | | 128416 | WorkflowManager.gtb precheck in elevated shell -- errorCode:0 returnCode:0
10/30/16 05:59:27:152 | [INFO] | | ADM | | WorkflowManager | | | 128416 | WorkflowManager.startPrechecks for product:Google Toolbar isPreInstalled:false isDiskSpaceAvailable:true
10/30/16 05:59:27:384 | [INFO] | | ADM | | ApplicationContext | | | 128416 | WorkflowManager.gcc precheck in non elevated mode -- errorCode:0 returnCode:2
10/30/16 05:59:27:384 | [INFO] | | ADM | | ApplicationContext | | | 128416 | WorkflowManager.gcc precheck in non elevated mode -- errorCode:0 returnCode:2 GCCC_ERROR_SYSTEMLEVELALREADYPRESENT
10/30/16 05:59:27:423 | [INFO] | | ADM | | ApplicationContext | | | 128416 | WorkflowManager.gcc precheck for Chrome Reawakening Eligibility 0 not Dormant-- errorCode:0 returnCode:2
10/30/16 05:59:27:423 | [INFO] | | ADM | | WorkflowManager | | | 128416 | WorkflowManager.startPrechecks for product:Google Chrome isPreInstalled:true isDiskSpaceAvailable:true
10/30/16 05:59:27:423 | [INFO] | | ADM | | WorkflowManager | | | 128416 | WorkflowManager.startPrechecks for product:McAfee Security Scan Plus isPreInstalled:false isDiskSpaceAvailable:true
10/30/16 05:59:27:423 | [INFO] | | ADM | | WorkflowManager | | | 128416 | WorkflowManager.startPrechecks for product:True Key by Intel Security isPreInstalled:false isDiskSpaceAvailable:true
10/30/16 06:00:13:150 | [INFO] | | ADM | | ApplicationContext | | | 128552 | Installation started for package 'Adobe Flash Player'
10/30/16 06:00:13:666 | [INFO] | | ADM | | ApplicationContext | | | 128836 | InstallAction::launchProcessCallbackFn : errorCode : 0, returnCode : 1004
10/30/16 06:00:13:764 | [INFO] | | ADM | | ApplicationContext | | | 128552 | Installation completed for package 'Adobe Flash Player' installerReturnCode:'1004' installerErrorCode:'0'
10/30/16 06:00:13:764 | [ERROR] | | ADM | | ApplicationContext | InstallError | | 128552 | Product installation failed 'Adobe Flash Player' installerReturnCode: 1004
10/30/16 06:00:39:826 | [WARN] | | ADM | | ApplicationContext | | | 127664 | DlmPing. ping url empty for package : McAfeeSecurityScanPlus
10/30/16 06:00:39:826 | [WARN] | | ADM | | ApplicationContext | | | 127664 | DlmPing. ping url empty for package : TrueKeybyIntelSecurity
10/30/16 06:00:39:826 | [INFO] | | ADM | | ApplicationContext | | | 127664 | ping : {"pagename":"ACDC_FP_ADM_Installation_Failure_exitcode=1004","channel":"ACDC_FlashPlayer","prop1":"ADM","prop2":"ACDC Downloads","prop3":"get.adobe.com","prop4":"en_US","prop5":"en_US:ACDC_FP_ADM_Installation_Failure_exitcode=1004","products":";FlashPlayer_ADM","eVar74":"","events":"","eVar73":"ACDC_FlashPlayer"}
10/30/16 06:00:39:839 | [INFO] | | ADM | | ApplicationContext | | | 127664 | Start Application Detection Id
10/30/16 06:00:39:839 | [INFO] | | ADM | | ApplicationContext | | | 127664 | End Application Detection Id. Code = 200
10/30/16 06:00:40:618 | [INFO] | | ADM | | ApplicationContext | | | 128108 | *********************** ADM Workflow end. Version: 2.0.0.125s **************************
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