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November 4, 2016
Question

Update 23.0.0.205 installation failed

  • November 4, 2016
  • 1 reply
  • 313 views

We have several computers who are failing to update to 23.0.0.205. Most of these computers were successfully updated to previous versions within the last couple of months. I have checked the install logs and Adobe_ADM shows an installerReturnCode of 1004. I have been unable to figure out what that code means. Can someone please help?

10/30/16 05:59:22:964 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128108 | *********************** ADM Workflow start. Version: 2.0.0.125s **************************

10/30/16 05:59:22:964 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128108 | Admin and not child process. No need for IPC

10/30/16 05:59:23:038 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128108 | White listed URLs are

10/30/16 05:59:23:038 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128108 | get.adobe.com

10/30/16 05:59:23:038 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128108 | get2.adobe.com

10/30/16 05:59:23:038 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128108 | aihdownload.adobe.com

10/30/16 05:59:23:038 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128108 | admdownload.stage.adobe.com

10/30/16 05:59:23:038 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128108 | admdownload.adobe.com

10/30/16 05:59:23:038 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128108 | airdownload.adobe.com

10/30/16 05:59:23:038 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128108 | ardownload.adobe.com

10/30/16 05:59:23:038 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128108 | ardownload2.adobe.com

10/30/16 05:59:23:038 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128108 | download.macromedia.com

10/30/16 05:59:23:038 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128108 | fpdownload.macromedia.com

10/30/16 05:59:23:038 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128108 | fpdownload2.macromedia.com

10/30/16 05:59:23:038 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128108 | fpdownload.adobe.com

10/30/16 05:59:23:038 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128108 | fpdownload2.adobe.com

10/30/16 05:59:23:038 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128108 | platformdl.adobe.com

10/30/16 05:59:23:038 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128108 | platformdl-stage.corp.adobe.com

10/30/16 05:59:23:038 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128108 | wwwimages2.adobe.com

10/30/16 05:59:23:038 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128108 | wwwimages.adobe.com

10/30/16 05:59:23:038 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128108 | wwwimages.stage.adobe.com

10/30/16 05:59:23:038 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128108 | wwwimages2.stage.adobe.com

10/30/16 05:59:23:038 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128108 | dlmping.adobe.com

10/30/16 05:59:23:038 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128108 | dlmping2.adobe.com

10/30/16 05:59:23:038 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128108 | dlmping3.adobe.com

10/30/16 05:59:23:038 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128108 | dlmping4.adobe.com

10/30/16 05:59:23:038 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128108 | get3.adobe.com

10/30/16 05:59:23:038 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128108 | get3.stage.adobe.com

10/30/16 05:59:23:038 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128108 | adobetag.com

10/30/16 05:59:23:038 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128108 | promotion.adobe.com

10/30/16 05:59:23:038 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128108 | stats.adobe.com

10/30/16 05:59:23:039 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128108 | sstats.adobe.com

10/30/16 05:59:23:039 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128108 | White listed Machine Registries are

10/30/16 05:59:23:039 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128108 | system\currentcontrolset\control\session manager\environment\

10/30/16 05:59:23:039 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128108 | software\microsoft\windows nt\currentversion\

10/30/16 05:59:23:039 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128108 | software\microsoft\windows\currentversion\uninstall\

10/30/16 05:59:23:039 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128108 | software\wow6432node\microsoft\windows\currentversion\uninstall\

10/30/16 05:59:23:039 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128108 | software\microsoft\windows\currentversion\app paths\

10/30/16 05:59:23:039 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128108 | software\macromedia\

10/30/16 05:59:23:039 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128108 | software\adobe\setup\reader\

10/30/16 05:59:23:039 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128108 | software\wow6432node\adobe\setup\reader\

10/30/16 05:59:23:039 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128108 | White listed User Registries are

10/30/16 05:59:23:039 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128108 | software\microsoft\windows\shell\associations\urlassociations\

10/30/16 05:59:23:039 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128108 | software\macromedia\

10/30/16 05:59:23:039 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128108 | Actual OS locale:'en_US', OS locale for this instance:'en_US', ADM locale : en

10/30/16 05:59:24:187 | [INFO] |  | ADM |  | WorkflowManager |  |  | 128312 | Complete ADM URL after encoding: https://get.adobe.com/flashplayer/webservices/adm/?cname=flashplayer23ax_raie_install.exe&bname=flashplayerax&site=live&type=install&language=en

10/30/16 05:59:24:909 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128316 | sc_code : FP

10/30/16 05:59:24:909 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128316 | ping : {"pagename":"ACDC_FP_ADM_Launched","channel":"ACDC_FlashPlayer","prop1":"ADM","prop2":"ACDC Downloads","prop3":"get.adobe.com","prop4":"en_US","prop5":"en_US:ACDC_FP_ADM_Launched","products":";FlashPlayer_ADM","eVar74":"","events":"event96","eVar73":"ACDC_FlashPlayer"}

10/30/16 05:59:24:936 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128316 | path=C:\Windows\SysWOW64\Macromed\Flash\mms.cfg

10/30/16 05:59:24:937 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128316 | SilentAutoUpdateEnable=0, AutoUpdateDisable=0

10/30/16 05:59:26:195 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128416 | ping : {"pagename":"ACDC_FP_ADM_Pref_0","channel":"ACDC_FlashPlayer","prop1":"ADM","prop2":"ACDC Downloads","prop3":"get.adobe.com","prop4":"en_US","prop5":"en_US:ACDC_FP_ADM_Pref_0","products":";FlashPlayer_ADM","eVar74":"","events":"","eVar73":"ACDC_FlashPlayer"}

10/30/16 05:59:26:850 | [INFO] |  | ADM |  | WorkflowManager |  |  | 128416 | WorkflowManager.startPrechecks for product:Adobe Flash Player isPreInstalled:false isDiskSpaceAvailable:true

10/30/16 05:59:27:152 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128416 | WorkflowManager.gtb precheck in elevated shell -- errorCode:0 returnCode:0

10/30/16 05:59:27:152 | [INFO] |  | ADM |  | WorkflowManager |  |  | 128416 | WorkflowManager.startPrechecks for product:Google Toolbar isPreInstalled:false isDiskSpaceAvailable:true

10/30/16 05:59:27:384 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128416 | WorkflowManager.gcc precheck in non elevated mode -- errorCode:0 returnCode:2

10/30/16 05:59:27:384 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128416 | WorkflowManager.gcc precheck in non elevated mode -- errorCode:0 returnCode:2 GCCC_ERROR_SYSTEMLEVELALREADYPRESENT

10/30/16 05:59:27:423 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128416 | WorkflowManager.gcc precheck for Chrome Reawakening Eligibility 0 not Dormant-- errorCode:0 returnCode:2

10/30/16 05:59:27:423 | [INFO] |  | ADM |  | WorkflowManager |  |  | 128416 | WorkflowManager.startPrechecks for product:Google Chrome isPreInstalled:true isDiskSpaceAvailable:true

10/30/16 05:59:27:423 | [INFO] |  | ADM |  | WorkflowManager |  |  | 128416 | WorkflowManager.startPrechecks for product:McAfee Security Scan Plus isPreInstalled:false isDiskSpaceAvailable:true

10/30/16 05:59:27:423 | [INFO] |  | ADM |  | WorkflowManager |  |  | 128416 | WorkflowManager.startPrechecks for product:True Key by Intel Security isPreInstalled:false isDiskSpaceAvailable:true

10/30/16 06:00:13:150 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128552 | Installation started for package 'Adobe Flash Player'

10/30/16 06:00:13:666 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128836 | InstallAction::launchProcessCallbackFn : errorCode : 0, returnCode : 1004

10/30/16 06:00:13:764 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128552 | Installation completed for package 'Adobe Flash Player' installerReturnCode:'1004' installerErrorCode:'0'

10/30/16 06:00:13:764 | [ERROR] |  | ADM |  | ApplicationContext | InstallError |  | 128552 | Product installation failed 'Adobe Flash Player' installerReturnCode: 1004

10/30/16 06:00:39:826 | [WARN] |  | ADM |  | ApplicationContext |  |  | 127664 | DlmPing. ping url empty for package : McAfeeSecurityScanPlus

10/30/16 06:00:39:826 | [WARN] |  | ADM |  | ApplicationContext |  |  | 127664 | DlmPing. ping url empty for package : TrueKeybyIntelSecurity

10/30/16 06:00:39:826 | [INFO] |  | ADM |  | ApplicationContext |  |  | 127664 | ping : {"pagename":"ACDC_FP_ADM_Installation_Failure_exitcode=1004","channel":"ACDC_FlashPlayer","prop1":"ADM","prop2":"ACDC Downloads","prop3":"get.adobe.com","prop4":"en_US","prop5":"en_US:ACDC_FP_ADM_Installation_Failure_exitcode=1004","products":";FlashPlayer_ADM","eVar74":"","events":"","eVar73":"ACDC_FlashPlayer"}

10/30/16 06:00:39:839 | [INFO] |  | ADM |  | ApplicationContext |  |  | 127664 | Start Application Detection Id

10/30/16 06:00:39:839 | [INFO] |  | ADM |  | ApplicationContext |  |  | 127664 | End Application Detection Id. Code = 200

10/30/16 06:00:40:618 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128108 | *********************** ADM Workflow end. Version: 2.0.0.125s **************************

This topic has been closed for replies.

1 reply

November 4, 2016

Forgot to mention that we have tried the standalone installer and it fails to even open.

_maria_
Legend
November 4, 2016

Hi,


What operating system, including version, is this on?

Please also provide the FlashInstall.log file saved at C:\Windows\System32\Macromed\Flash (32-bit OS) or C:\Windows\SysWOW64\Macromed\Flash (64-bit OS).  Upload the files to cloud.acrobat.com/send using the instructions at How to share a document and post the link to the uploaded files in your reply.  Please ensure the FlashInstall.log file contains logs for the same installation attempt as the Adobe_ADM.log file you submitted.  You may nee to re-run the installer again and provide a new Adobe_ADM.log file.

Thank you.

--

Maria