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carysjackson
Participant
November 9, 2014
Answered

Updated to new flash player and now no sound (mac)

  • November 9, 2014
  • 3 replies
  • 19595 views

Just updated to new Flash Player and now I have no sound.  I am running flash player 15, on a mac that is running OS X 10.9.5 (13F34)

Please can you help?

    This topic has been closed for replies.
    Correct answer jeromiec83223024

    Now that we know it's not just me, Jerome, any clue as to how long it will take to address this problem? I depend on Youtube videos for my work, so as of this moment, I am stuck.


    The bug is open to the video team, but without consistent steps to reproduce, it's unlikely that its going to generate a timely fix.

    I did a little more searching, and I've found a number of people on the Apple forums that indicate that this might be the result of some corrupt settings.  The people that indicated success, particularly on the older versions of MacOS were all basically just trying variants of making the settings files unreadable.  Resetting them to their defaults should be cleaner.


    Try this:

    Go to Control Panel > Flash Player > Advanced > Browsing Data and Settings, and hit Delete All

    You may also want to delete Safari's browser cache  (Safari > Preferences > Privacy > Cookies and other website data > Remove All Website Data).

    Then retry YouTube

    If that doesn't work,  try deleting the following folder:

    /Users/<you>/Library/Preferences/Macromedia/Flash Player

    3 replies

    mgmason
    mgmason
    Participant
    December 13, 2014

    FIXED!

    I just updated and had the exact same problem -No sound on YouTube, but sound on Hulu, CNN etc. HERE'S THE FIX I FOUND. WHen you open the new Flash PLayer for the first time in YouTube it defaults the player with the volume set to ZERO. Click on the Speaker icon, (lower left) and bring up the fader. Could it be that simple? I think it may be. It worked for me and could be the reason only a few people are having this problem.

    MM

    A
    ADOBE_MESSED_UP
    Participant
    November 21, 2014

    My YouTube is also totally silent. As of today. Yesterday it was fine.

    Adobe, you are so into being on the edge of tomorrow you are cutting out everyone else who HAS to use your products.

    I have 10.6.8, MacBook Pro.

    All other videos work just fine, thank you.

    It is nothing on my end.

    I don't need to 'double check' anything, thank you.

    Your update will not play on my older version of Safari, which I was very happy using. Now it won't play on Chrome, which is up to date.

    What next, terminal shell?

    jeromiec83223024
    jeromiec83223024
    Inspiring
    November 21, 2014

    Is it just Youtube?  Do you get silent video on sites like Hulu or CNN?

    We haven't changed anything in the last day.  Does a reboot help?

    A
    ADOBE_MESSED_UP
    Participant
    November 22, 2014

    It is just YouTube.

    CNN works fine, Hulu is fine, rebooted, did everything.

    Also, FYI, In Safari 5.1.10, which is Snow Leopard and still supported by Apple, YouTube no longer will launch. At all. It says Safari is not supported in that version, so I can no longer watch YouTube in Safari - and please don't tell me to update my OS, I have reasons for keeping this install.

    I just played YouTube Videos on my iPad , so its not my internet connection that is the problem. It is this version of Chrome.

    I read somewhere that someone's new install of Flash gave a default setting on sound as "off".

    I checked my sound in System Preferences, its fine as well.

    jeromiec83223024
    jeromiec83223024
    Inspiring
    November 14, 2014

    Does this happen on a specific site or sites, or do you have no sound anywhere on your computer (in which case, it's probably not Flash -- I'd check the volume controls on the keyboard and/or any speaker connections...)

    C
    carysjacksonAuthor
    Participant
    November 14, 2014

    Thanks Jeromie. It is when using you tube,me berthing else works fine

    Sent from my iPad

    jeromiec83223024
    jeromiec83223024
    Inspiring
    November 14, 2014


    Do you get sound on something like http://www.homestarrunner.com/

    Also, on Youtube, if you right-click the video, do you get "About Flash Player" or "About HTML5"?

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