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E
ElbonianKS
Participant
September 2, 2012
Question

Upgrade From 11.3 to 11.4 Causes IE 9 Browser Crashes

  • September 2, 2012
  • 2 replies
  • 1984 views

I was happily browsing using Flash 11.3.  Then along came the Flash Player updater and I let it install Flash 11.4.  After the installation I noticed that the browser was now crashing regularly with the message that the browser had "stopped working" and Windows was searching for a solution to the problem.  If I clicked the "OK" button, the browser would restart and reload the last page. If I had clicked on the red "X" in the upper right corner to close the browser, that would be a totally undesireable situation.

I then came here and tried to revert back to 11.3 using the instructions on the Adobe web site.  Initially that failed because it seems that a copy of IE 9 was being left in memory even when I exited IE 9 completely from the user interface.  I had to use Task Manager to terminate the program tree for IE 9 before I could uninstall Flash 11.4 and install Flash 11.3.

I can't find anywhere to report this bug situation to Adobe.  Any suggestions as to what I should do next?  Thanks in advance,

This topic has been closed for replies.

2 replies

S
sterling.w
Participant
September 14, 2012

I am having the same problem.  I am now operating without Flash because the browser constantly crashes.  I desperately need a fix for this...

M
mossju56
Participant
September 16, 2012

I was able to get it working again by going back to 11.3 following instrux at http://forums.adobe.com/thread/1022066?tstart=0. When you go to the archives page, you do need to scroll down to the list of releases and download 11.3.300.271 released on 8/14/2012. It's not at the top where the link from the instructions take you. It will be a zip file. When you open the zip file double click the 11.3r300_271 folder then the flashplayer11_3r300_271_winax.exe file. That is for IE. You can also just go back to 10.3 using the link in the instructions but I have found a few things that get flash errors with it. It mostly happens on newly updated websites.

libflashplayer_so
libflashplayer_so
Inspiring
September 6, 2012

would you mind to enter a bug in our external bug database @ http://bugs.adobe.com?

you can follow the information outlined in this url - http://helpx.adobe.com/flash-player/kb/report-flash-player-crash.html.  thank you...

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