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leavitt
Participant
April 6, 2016
Answered

upgrade not recognized after installation

Upgraded due to this message on Firefox. Removed history and cookies; rebooted. Still getting message. Win 10.

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_maria_
_maria_Correct answer
Legend
April 6, 2016

Thank you.

Please check to see if Flash Player is enabled.  See Enable Flash Player for Firefox

Is this a 64-bit OS?

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4 replies

_maria_
_maria_
Legend
April 6, 2016

Hi,

What is the link to the page, and steps, to reproduce?

Please go to https://helpx.adobe.com/flash-player.html and click the 'Check Now' button.  What is the resulting System Information? Posting a screenshot (see How to post a screenshot in the forum) of the results would be great.

Thank you.

--

Maria

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leavittAuthor
Participant
April 6, 2016

Here the screen shot before and after the 'Check Now' button. It's the same.

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_maria_
_maria_Correct answer
Legend
April 6, 2016

Thank you.

Please check to see if Flash Player is enabled.  See Enable Flash Player for Firefox

Is this a 64-bit OS?

Translate
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