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November 10, 2014
Question

Upgrading Flash Player

  • November 10, 2014
  • 2 replies
  • 470 views

How do you reset a password?   Can't download update to Flash Player . . . using Yosemite on MacBook?

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2 replies

jeromiec83223024
Inspiring
November 14, 2014

This password prompt is presented by your operating system, and is intended to keep you from accidentally installing software.

If this is your personal machine and you don't need a password to log into the computer when it first starts up, you can probably leave the password blank and click OK to get past this prompt.  If this is your personal machine and your normal password isn't working, check to make sure that CAPS LOCK is off, and type the password carefully.

If this is your work machine and it's asking for an Administrator password, well, you'll need to have a conversation with your friendly IT person.

If you're still stumped, you may need to reset the password on your Mac:

http://support.apple.com/kb/PH18653

http://support.apple.com/kb/PH14325

http://support.apple.com/en-us/HT201240

pwillener
Legend
November 11, 2014

Ask Apple how to reset your administrator password.