Users Prompted to Manually Install 11.4 Despite Policy Automatic Silent Updates

web1c wrote: Updates wre working fine silently until the last couple of weeks.  Now users are being promoted to manually install the latest update. Some users are getting prompts saying they need to log in with adminstrator credentials to install it even though they already are. Other users are not noticing the options to install Chrome and set their homepage to Google were preselected and didn't unselect it and then call the company help desk for help resetting their home page. How can this be stopped and have updates to 11.4 install silently and not install Chrome or change IE settings?

we also are in the same boat.  silent updates were working fine until the last release, 11.4.xxx (11.3.300.xxx were updating just fine).

I don't think Adobe understands what its like to be an IT / Desktop Administrator.  In the 'real' world, a silent updating system is just that: it updates itself w/o ANY user interaction required.  If we are downloading and packaging the flash player updates via the distribution channel, i would think that Adobe made it part of the agreement that we can just push updates and not have to show the users the new changes/eula changes; isn't that the idea of a corp/redistribution license and agreement?

i am getting so SICK of Flash updates and the inability to clearly state how the *$%#$ your supposed to configure it to do a true silent update.  I hope the web moves to HTML5 sooner than later so we can ditch the web's worst plugin that won't die.  Apple may have been onto something when they said NO to flash in iOS and Safari. 

can we atleast get some clarifications or a form to request a change to the silent update process/methodology?  us on these forums are here for a reason, we have 400+ users asking why they keep getting prompts about updating.  The worst part of the update process is that it leads them to the consumer flash update page and not the corp/distribution channel build that is just flash and no chrome browser or whatever other program adobe is trying to push down the end users throat. 

For regularly scheduled, major updates (like 11.4), users will be presented with a dialog allowing them to read about the new features available.  They then have the option to download and update immediately.  As you noted, the user does need admin privileges to install these updates. 

You have the option to delay the update, in which case the silent auto update service will take kick in automatically either 30 days after release or sooner if a security patch becomes available.  In this case, the install does not need admin privileges.

Thanks,

Chris