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samm000000000
Participant
November 13, 2017
Answered

Using Flash Player for Adobe Acrobat DC

  • November 13, 2017
  • 2 replies
  • 936 views

Hello Adobe,

We are facing issues in opening a pdf document and were instructed in the prompts to install the adobe flash player. After correct installation (we have checked the control panel) and checking the system settings, when we try and open the pdf we still receive the request to install adobe flash player.

Please advise the correct steps to fix this issue so that we can start working on our pdf.

Thanks

Sam IT

    This topic has been closed for replies.
    Correct answer _maria_

    Acrobat uses the NPAPI plugin (for Firefox).  Please ensure you have the correct plugin installed.  You may need to restart Acrobat to load the plugin.

    2 replies

    _maria_
    Community Manager
    _maria_Community ManagerCorrect answer
    Community Manager
    November 13, 2017

    Acrobat uses the NPAPI plugin (for Firefox).  Please ensure you have the correct plugin installed.  You may need to restart Acrobat to load the plugin.

    divya010193
    Adobe Employee
    divya010193
    Adobe Employee
    November 13, 2017

    Hi,

    Could you please share the screenshot of the pop-up that you receive while opening the document.

    Also which version and player type of Flash Player is installed on your system?

    If you only have Flash Player ActiveX installed your machine, you also need the Flash player Plugin.

    Thanks!

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