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ACE_MAN
ACE_MAN
Participant
December 29, 2015
Answered

V20.0.0.267 White Screen When Loading swf

When loading our .swf with the latest activeX flash update and the , a blank white screen appears instead of the movie.
Right clicking on this space shows : "Movie not loaded" greyed out, and "About Adobe Flash Player 20.0.0.267".

User cannot interact further with the frame and this prevents our entire program from starting up.

Please respond with a workaround or fix urgently.

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    Kratika AgarwalCorrect answer
    Participating Frequently
    January 2, 2016

    Hi,

    Please update your Flash Player to 20.0.0.270.

    https://get.adobe.com/flashplayer/


    Issue is fixed.


    Thanks

    View reply

    14 replies

    Kratika AgarwalCorrect answer
    Participating Frequently
    January 2, 2016

    Hi,

    Please update your Flash Player to 20.0.0.270.

    https://get.adobe.com/flashplayer/


    Issue is fixed.


    Thanks

    Translate
    Anonymous
    January 3, 2016

    Thank you so much!

    This is great for anything but Win10 - Can you please release this fix for WIN 10 Clients as well?

    When can we expect it?

    thanks again

    Translate
    Colin Holgate
    Colin Holgate
    Inspiring
    January 3, 2016

    For the Windows 10 case, do you get the failure to load on any SWF, or on particular ones?

    I see that in the downloads page it has a separate entry for the Active-X version, to the IE/Edge for Windows 10 version. That suggests that if you still have the Active-X one installed it could clash with the built in version.

    Translate
    Carm01
    Carm01
    Legend
    January 1, 2016

    IF you need to roll back you can check out my guide, its a little lengthy as I made it so noob users should be able to understand about the different trypes of flash player, etc.., but if you are savvy you can skim through it to get the relevant information. there is really only two steps if you don't count downloading and unpacking the zip from adobe

    Guide to rolling back to an old flash player version (20.0.0.228)

    Best regards

    Translate
      ACE_MAN
      ACE_MANAuthor
      Participant
      January 1, 2016

      Thanks for the write-up : )

      Translate
      brandonbeti
      Participant
      December 31, 2015

      We have the same issue. Our app uses the ActiveX control launching flash content and shows only the white screen and "Movie not loaded" when right clicked. Impacting ~1000 customers and 10k+ end users.

      This is true for 18.0.0.324 as well.

      Translate
      Kratika Agarwal
      Participating Frequently
      January 1, 2016

      Hi,

      Please check below link for the updates:

      Re: Flash Player 20.0.0.267 - ActiveX Embedding Issue

      thanks

      Translate
      uraniaa90559348
      uraniaa90559348
      Participant
      December 30, 2015

      Hi,

      we have the same big problem. We use Toolbook.

      Please help us Adobe as soon as possible because 700 our customers can't work.

      Thanks.

      Translate
      karayad
      Participant
      December 30, 2015

      We are also facing same problem .

      Translate
      Kratika Agarwal
      Participating Frequently
      December 30, 2015

      Hi,

      We are looking into this issue.

      Will update you soon.

      Thanks

      Translate
      Anonymous
      December 29, 2015

      Same problem here, with application in IE frame. White screen without any option.

      Only solution is to downgrade to the previous flash version.

      Must resolve ASAP.

      Please help us Adobe!

      Translate
        royp58706512
        Participant
        December 29, 2015

        Same problem here with a WinForms app.

        Translate
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