Version 24.0.0.221 intercepts keystrokes as commands rather than allowing data entry.

Forum|Forum|9 years ago
February 22, 2017
2 replies
4380 views

Our 10 year old application has suddenly stopped allowing our clients to complete data field entry.

Some characters are treated as hot keys or menu commands amidst entry of names and other form data.

In the last few days 6 clients have reported this flaw. Our only relief so far has been to switch to Chrome with 18.0.0.209.

I anticipate a few hundred more clients will be affected in the next couple days.

Initially Windows 7 Professional with IE 11 was the offender but updating Firefox to 24.0.0.221 gave similar results.

Any advice or guidance would be greatly appreciated.

24.0.0.221 key entry issue

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A

Anonymous

Tracker

A

Anonymous

Things are best described as follows:

BUG #: FP-4198253

4 more reported since my first comment.

Diagnostics to date:

1) All Browsers on all Windows OSs fail in a similar fashion. Typically the space bar behaves as a command or control rather than as a data item when typing into a form.

2) Safari on Macintosh works as it has for 10 years.

3) Chrome with old Flash version (18.0.0.209) Seems to work correctly on Win7 Pro but on start up of app complains about outdated FLASH and selecting update causes puts CHROME in same failing state as IE and Firefox.

A

Anonymous

Developer who created the application reported today that it is failing on his Macintosh in the same fashion that it fails on the the Windows OSs.

chris.campbell

Legend

Hello, I'm sorry you and your customers have encountered an issue with our new release. If you could, please open a new bug up at https://tracker.adobe.com and provide the following information:

steps to reproduce
detailed descriptions of affected configurations (OS, Browser)
link to affected content

If we can reproduce this problem internally, the chances of us providing a fix (or hopefully a more immediate workaround) go up significantly.

Please let me know the bug number and I'll ask the team to investigate immediately.

Thanks,

Chris

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