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Participant
April 26, 2012
Question

Very Peculiar, URGENT Problem

  • April 26, 2012
  • 2 replies
  • 905 views

Hello all -

I'm a student studying medicine and am preparing for my medical boards in two months. The training program I use is called Doctors in Training (doctorsintraining.com), a really great resource which teaches through posting videos. However, a few weeks ago all of the sudden, I was unable to stream their videos for subscribers. I can play flash media on ANY other website except those that I REALLY need which are limited to their subscribers. The message I keep getting is, "Unable to display video: you either have JavaScript turned off or an old version of Adobe's Flash Player. Get the latest Flash player." I have been working with their tech crew for 6+ hours in sum, and it sounds like they're about stumped. Hence, I'm reaching out to y'all!! Here's a summary of details about this situation.

- Lenovo T410 w/ core i5 processor

- Windows 7

- Up-to-date on all system drivers and have all windows update

- I have NOT installed any new programs that I can remember. System restore mysteriously doesn't want to work either.

- Problem occurs on my main laptop, my tablet (a sony tablet S), and my girlfriend's Toshiba

- Problem occurs on my network, or on other networks if I'm using my own hardware

- If I sign in from another computer on another network (eg public library computers, I CAN access the videos.

- I run webroot security software. I have tried to disable it which does not help. A complete scan shows no viruses. I did a secondary virus scan with another provider which didn't find anything either.

- I have switched routers and the problem persists.

- I have uninstalled, reinstalled Flash using Adobe's installation software.

- The problem persists on Firefox, IE, and Chrome

- I have done everything suggested by Adobe Support pages prior to posting here

- I have uninstalled and reinstalled Java

- Javascript is turned on in all browsers

I think this pretty much captures the peculiar aspects of this issue. The IT guys over at DIT did a remote access of my computer to verify the code my computer is receiving from the site. Evidently, there is a problem that somehow the videos aren't queing up due to some faulty code, but I am the ONLY person of their 10k subscribers that has this issue. They're not sure how to fix the problem.

PLEASE HELP!!!!

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    2 replies

    libflashplayer_so
    Inspiring
    April 26, 2012

    you could try...  delete your shared objects directory. 

    the location is here:

    C:\Users\<yourUsername>\AppData\Roaming\Macromedia\Flash Player\#SharedObjects

    you may have to show hidden file and directories.  from a file manager window...

    Alt Key>Tools>Folder Options>View

    check the radio button for "show hidden files, folders and drives"

    if this doesn't help, the other thing would to uninstall webroot as a test.  some of it's functionality make it suspect...

    pwillener
    Legend
    April 26, 2012

    Not sure I can help much with this rather complicated problem; hope someone from the Adobe team can look into it during US daytime.

    Meanwhile, could you try if disabling Hardware Acceleration does anything to improve the situation?

    Can you also post the log file from a dxdiag report?

    gijoedoAuthor
    Participant
    April 26, 2012

    Well, I'm having trouble saving the file for the dxdiag report. It keeps getting stuck about halfway through. However, he's some copied info:

    pwillener
    Legend
    April 27, 2012

    Your graphics drivers are a bit outdated; it's certainly worth a try to install the latest drivers from http://www.intel.com/p/en_US/support/detect

    For additional information see http://forums.adobe.com/thread/945765