Participant

Question

Video only plays when the mouse is moving

Forum|Forum|13 years ago
October 14, 2012
18 replies
45978 views

I have all of the latest updates, and have also unchecked hardware acceleration in player. The video will continue after I move the mouse, but the situation happens all over again until I move my mouse. This happens on all browers, and it makes it impossible to enjoy watching a video having to move the mouse every minute or less to get video to continue playing... PLEASE help. Thanks. I should add this is not just on youtube which hasn't worked for months. This is all video.

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jeromiec83223024

Inspiring

I updated the title to more accurately reflect what's happening.

This is odd, and seems unique to your configuration. I'm definitely not hearing about this issue in high volumes. The fact that it only happens when your machine is seeing user input is super interesting though. Does typing have the same effect?

If you're in Firefox, please do the following:

In the address bar, type "about:support" Copy everything and paste it into a reply here.

Do the same for about:plugins

Without details, I can only point you to the video troubleshooting guide:

http://helpx.adobe.com/flash-player/kb/video-playback-issues.html

Does this happen in all browsers? Chrome, Internet Explorer and Firefox all use different variants of Flash Player. It's an interesting data point.

M

Mick_S_

Participant

I am having the *exact* same problems.

In player stats for the last video I watched (380p resolution on a 6Mbps wimax (extended range wifi) connection):

timestamp seconds 229.207

640x360, 546 average kbps, 100% volume

TagStreamPlayer, HTTP, 2471 kbps

10 stage fps, 30 video fps, 1185 dropped, 0 kbps

software video rendering, accelerated video decoding

NaN db, 1 audio factor

About:Support (found under about:about)

Browser:

Firefox version 18.0.2

Enabled Extensions:

Norton Vulnerability Protection - 11.1.1.5 - 3

Important Modified Preferences:

browser.cache.disk.capacity - 1048576

browser.cache.disk.smart_size.first_run - false

browser.cache.disk.smart_size_cached_value - 1048576

gfx.direct3d.prefer_10_1 - true

Graphics:

Adapter Description - ATI Radeon HD 4800 Series

Adapter Drivers - aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64

Adapter RAM - 512 MB

Device ID - 0x9442

Direct2D Enabled - true

DirectWrite Enabled - true (6.1.7601.17789)

Driver Date - 7-3-2012

Driver Version - 8.970.100.3000

GPU #2 Active - false

GPU Accelerated Windows - 1/1 Direct3D 10

Vendor ID - 0x1002

WebGL Renderer - Google Inc. -- ANGLE (ATI Radeon HD 4800 Series)

AzureCanvasBackend - direct2d

AzureContentBackend - direct2d

AzureFallbackCanvasBackend - cairo

About:Plugins

Google Update (x86) version 1.3.21.135

Shockwave Flash (x64) version 11.5.502.149

Windows 7 Home Premium, Service pack 1 (6.1.7601, HAL 6.1.7601.17514)

Intel Core i7 processor 920 @ 2.67GHz

System RAM - 6GB

OS - 64 bit

ZoneAlarm Firewall version: 11.0.000.057 (running machine process)

Norton AV version 20.2.1.22 (running machine process)

iCloud version 2.1.1 (running machine process)

iTunes version 11.0.1.12 (non-running/disabled machine process)

jeromiec83223024

Inspiring

Can you please give me a link to a video that reproduces the problem, and tell me what version of Flash Player you're running?

If the video is flash-based, you should be able to right-click and see the version in the context menu.

[Edit] Sorry, I saw it after I hit send.

Please download the latest version of Flash Player (11.6.602.168 as of today) first, and see if the problem persists.

Also, can you confirm whether or not Hardware Acceleration is checked on your machine? (Right-Click the Flash content, click Settings, click the Left-Most tab. If Use Hardware Acceleration is checked, uncheck it and see if the issue goes away.)

This isn't a widespread issue, or we'd be innundated with complaints. Something funky is happening, but I'm not sure what yet.

Do you see the same behavior in other browsers as well? (IE, Chrome)

If you're seeing the same behavior across all browsers, there is a set of newer graphics drivers available for your machine. I'd recommend upgrading to the latest drivers to see if the issue persists.

http://support.amd.com/us/gpudownload/windows/Legacy/Pages/legacy-radeonaiw-vista64.aspx?type=2.4.1&product=2.4.1.3.36;2.4.1.3.37;2.4.1.3.39;2.4.1.3.38;2.4.1.3.40&lang=us&rev=13.1&ostype=Windows%207%20-%2064-Bit%20Edition

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