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c130k
Participant
July 3, 2017
Question

Video reports have suddenly stopped and remain blank.

  • July 3, 2017
  • 1 reply
  • 363 views

Video reports embedded in www.ft.com will not run since today and remain blank.  Never had this problem since Flashplayer was installed two years ago.  Checked confirmed good installation of latest version 26.0.0.131 with IE 11 and  Windows 7.  ActiveX filter is off and cache deleted.  Two installed programs listed:  Adobe Flash Player 26 ActiveX and Adobe Flash Player 26 NPAPI.  Suggested solution(s) will be much appreciated as I am loath to try uninstalling and reinstalling.

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    1 reply

    divya010193
    Adobe Employee
    Adobe Employee
    July 5, 2017

    HI,

    Did you get any error message while viewing flash content. Details would be required to troubleshoot the issue.

    Thanks!

    c130k
    c130kAuthor
    Participant
    July 5, 2017

    I tried a few things and something worked as it's operating OK now.

    Thanks.

    divya010193
    Adobe Employee
    Adobe Employee
    July 5, 2017

    Good to know that the issue is resolved now!