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A
Anonymous
April 14, 2014
Question

Videos and Music will not play using Safari or Chrome

  • April 14, 2014
  • 1 reply
  • 463 views

I have tried every trouble shooting option I can find on the internet. Nothing is working. Adobe is fully updated. Safari is fully updated. Chrome is fully updated. Videos will not play on websties such as CNN, CBC. Music will not play on websites such as Sound Cloud.

YouTube and Netflix work fine.

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1 reply

C_F_McBlob
C_F_McBlob
Inspiring
April 14, 2014

What OS?

What browser?

A
Anonymous
April 14, 2014

Mac OS X / Chrome and Safari

C_F_McBlob
C_F_McBlob
Inspiring
April 15, 2014

MacAFP wrote:

Mac OS X / Chrome and Safari

You're dealing with two different plug-ins.

Flash Player (Mac HD/Library/Internet Plug-ins/Flash Player.plugin)

and "PepperFlash" (Applications/Google Chrome.app/Contents/Versions/34.0.1847.116/Google Chrome Framework.framework/Internet Plug-Ins/PepperFlash/PepperFlashPlayer.plugin)

And NetFlix uses the Microsoft SilverLight plug-in.

From SoundCloud support:

Why can't I hear tracks using Safari?

  If you can't hear tracks on SoundCloud using Safari, please go to Safari ---> Preferences ---> Advanced ---> and un-check "Stop plugins to save power." Like this:

If YouTube works, it may be doing so in HTML5 mode which requires no plug-in. Do you use Apple's Firewall or (please say you don't) anti-virus?

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