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Anonymous
October 10, 2014
Question

Videos not playing as expected. Help!!!

  • October 10, 2014
  • 1 reply
  • 214 views

Hi All

Hoping you can help

I installed the latest version of Flash Player (Version 15.0.0.152) and since I have, any interaction with websites that require this add-on are now not acting as expected

For example, if I play a video in You Tube, the following occurs

  • The Adobe icon appears on my toolbar,
  • A window opens in the top left hand corner of my screen and I am unable to close it as there is no ability to do so
  • In addition, the video also opens in a new window.  If for any reason, I pause the video I am unable to play again as the screen video player box goes white
  • The flash player is also continually crashing

I have tried uninstalling, cleaning my registry and then reinstalling and I am getting the same issue time and time again.  My web browser is Firefox (which is updated to the latest version) and I am using a Windows 7 platform

Any ideas of what this issue is and how I can resolve it as its really annoying.

Attached are screenshots

Many thanks

Sue Grimshaw (UK)

This topic has been closed for replies.

1 reply

jeromiec83223024
jeromiec83223024
Inspiring
October 17, 2014

Hi Sue,


Yeah, this is very strange.  Particularly the way that we're popping the separate window.  That might make sense if the video was full-screen, but this is strange.


If you haven't done so already, please reboot.  It may just be that something is wonky after the upgrade -- we've updated all the components on disk, but some old ones are still resident in memory and unhappy, something like that.  Rebooting will eliminate a number of variables.

If that doesn't work, I'd like you to uninstall and re-install, but in between, I want to make sure that Flash Player is actually removed.

Follow the directions here to uninstall:

Uninstall Flash Player | Windows

Once the uninstallation is complete, go back to this page on YouTube and play a video.  Do you get the same behavior and pop-out Flash Player process?  Some malware authors repackage Flash Player and attempt to trick people into installing them.  If Flash Player still appears to be present, we should dig further into that possibility.  If not, let's move on to re-installing.

Go here: http://get.adobe.com/flashplayer

If you're still running into the problem after installing, please check to make sure you have the latest Firefox version.  You can do this by clicking the menu icon in the upper right (aka the sandwich), then click the question mark at the bottom of the menu and choose About Firefox.  If an update is available, it should show it to you.  Please confirm the Firefox version you're using.


Thanks!

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