Skip to main content
karenm86465139
karenm86465139
Participant
October 24, 2016
Answered

Waiting for Flash/Reader Distribution Approval

  • October 24, 2016
  • 4 replies
  • 547 views

Hello,

I am another person waiting for a response for Flash/Shockwave/Reader distribution request.  I have submitted twice, 2 weeks ago and 1 week ago.  I have checked my spam folder and have nothing there as well.

Thank you

This topic has been closed for replies.
Correct answer _maria_

@karenm86465139

The licensing team has emailed you the agreement.  Please let me know if you have received it, or not.

--

Maria

4 replies

_maria_
_maria_
Legend
October 25, 2016

@karenm86465139

Since you've marked my answer as correct, I'm going to assume you've received the licensing distribution email.

--

Maria

karenm86465139
karenm86465139Author
Participant
October 25, 2016

Thank you, I have received response.

I would recommend adding information to the application page on how to resolve if there is no response. ex, do not resubmit, check the forums after 3 business days.  It was difficult to find support on solving this, and it wasted my time and your help desk's looking for this information.

_maria_
_maria_
Legend
October 25, 2016

@karenm86465139

The team is actually currently working on these suggestions.  I'm not sure when the new form will go live, but it will have additional information.

--

Maria

_maria_
_maria_Correct answer
Legend
October 25, 2016

@karenm86465139

The licensing team has emailed you the agreement.  Please let me know if you have received it, or not.

--

Maria

S
Satinder S Bains
Participating Frequently
October 25, 2016

Hello Karen,

I have forwarded your information to the licensing team to resend the license agreement. We are currently receiving a very high number of licensing requests.  The vast majority are processed successfully however, a small percentage are experiencing issues. The licensing team is processing these as quickly as possible.  You should receive an email, containing a PDF attachment, within the next 2 - 3 business days. Please ensure your spam filters, firewall rules, anti-virus, etc do not block the email. If you don't receive the email with 2-3 business days, please don't apply again.  Post back here and I'll follow-up with the licensing team again.  Also post back here if you do receive the email.

T
tylerscvcu
Participant
October 24, 2016

Same here, I asked "Shouldn't I have received an email about the application though?" and got this for an answer "I am sorry but for free version there is only forum support."

I have applied numerous times over the last couple of years with both my company and personal emails and have never received any emails regarding distribution. It was never that big of an issue until the download page was being taken down. I hope this gets resolved soon.

S
Satinder S Bains
Participating Frequently
October 25, 2016

Hello Tyler,

Private message me the name and email address used to request the license and I'll follow-up with the licensing team.

To send a private message, mouse-over my user name and click the 'Message' button/link - this has to be done in the forums.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices