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vanchico
Inspiring
September 24, 2015
Answered

Web browsers become unresponsive due to Flash plugin (Problem has re-emerged after a prior fix)

  • September 24, 2015
  • 1 reply
  • 4333 views

Jeromie Clark‌



I was part of a discussion group in which many Lenovo users were experiencing problems with the Flash plugin on their web browsers (Re: A plugin (Shockwave Flash) isn't responding. forums.adobe.com/message/7992871#7992871). The problems largely consisted of unresponsive messages on Chrome, Edge, and IEon websites such as Facebook, Youtube, Gmail, and others that use chat or play html5 videos. In Chrome, the message says that a plugin (Flash) has become unresponsive and then the page can no longer be interacted with. In Edge, it just ceases to respond. These issues were fixed for a few days now, but after my Windows updated itself again last night, the problems came back.

Has anyone else seen these issue make a comeback? I'm using a Lenovo IdeaPad Yoga 13 with Windows 10 x64.

This topic has been closed for replies.
Correct answer vanchico

This week was Patch Tuesday, so Windows update would have included the regularly scheduled monthly Flash release.  Most of our releases have proactive security fixes (we work closely with researchers and the industry to try and stay a head of the latest security research), so nothing really out of the ordinary there.

You said "resolved (apparently)", which makes me think that the symptoms maybe just disappeared mysteriously for a few days without any action on your part.  I'm not sure why they would go away after an upgrade and then come back.

Have you tried disabling hardware acceleration in Chrome?  After all the changes that you made, is it still disabled? 


If it's hardware related and affecting IE/Edge, I can't do much about that at the moment.  At some point the switch in IE that disables hardware stopped disabling it for Flash, but it works fine in Chrome.

Here's the guide on turning off hardware:

How do I disable or enable hardware acceleration?


Hi Jeromie,

Yes, hardware acceleration has been off in both the Chrome settings and via the global settings for a while (before the unresponsive error came back again). Will let you know if this problem persists. Hopefully, it was a one-off thing. I"ll try to use Chrome right to see if the error pops up again.

Thanks again!

1 reply

jeromiec83223024
Community Manager
jeromiec83223024Community Manager
Community Manager
September 24, 2015

Have you rebooted the machine since the symptoms started?  If not, do the symptoms go away after reboot?

What step did you take as part of the previous thread that resolved the issues for you originally?

V
vanchicoAuthor
Inspiring
September 25, 2015

Hi Jeromie,

Thanks for the reply! Thanks for the reply. The issue was resolved (apparently) after Windows issued a flash security update and Chrome update their newest 45 version browser to from 45.0.2454.99 from 2454.93. I also took the steps of uninstalling and reinstalling my graphics and audio drivers. However, having done the latter two steps and also rebooting the computer and resetting IE and other browsers using internet options and clearing the cache (as well as all data using the Flash Control Panel), the issues persist in Edge, Chrome, and IE. So far, as before, Firefox is not affected, and this could be due to the fact that I don't have Flash installed on my laptop.

Both Microsoft and Chrome and have been pretty bad at troubleshooting his with me, and you guys at Adobe seem to be the only ones who pay attention, so I appreciate your attention to this.

jeromiec83223024
Community Manager
jeromiec83223024Community Manager
Community Manager
September 25, 2015

This week was Patch Tuesday, so Windows update would have included the regularly scheduled monthly Flash release.  Most of our releases have proactive security fixes (we work closely with researchers and the industry to try and stay a head of the latest security research), so nothing really out of the ordinary there.

You said "resolved (apparently)", which makes me think that the symptoms maybe just disappeared mysteriously for a few days without any action on your part.  I'm not sure why they would go away after an upgrade and then come back.

Have you tried disabling hardware acceleration in Chrome?  After all the changes that you made, is it still disabled? 


If it's hardware related and affecting IE/Edge, I can't do much about that at the moment.  At some point the switch in IE that disables hardware stopped disabling it for Flash, but it works fine in Chrome.

Here's the guide on turning off hardware:

How do I disable or enable hardware acceleration?

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