Participant

Answered

Webcam/incoming video not working with flash 11

Forum|Forum|13 years ago
April 6, 2012
19 replies
182714 views

I use a chat room which uses adobe flash for webcams to video conference. I've used adobe flash for webcam purposes for years without an issue but all of a sudden my outgoing video/audio doesn't work and incoming audio/video is very choppy. My webcam freeze frames on the first image it sees, and incoming audio/video just skips like a broken CD. I've tried uninstalling/reinstalling flash, uninstalling reinstall chrome, different browers...but the problem only exists in adobe flash. My webcam works fine in non-flash programs (i.e. Skype), as well as incoming audio/video. I believe this problem occured directly after the latest flash update. What can I do?

Specs:

2005 Dell Inspiron

OS: Windows XP

32 Bit

Browser: Chrome (but tried also firefox, IE and still didnt work)

Webcam: MS Lifecam VX-3000

This topic has been closed for replies.

Correct answer chris.campbell

Nomis - Does the new 11.3 beta 3 release resolve the problem for you? If not, what OS and camera are you using?

Show previous replies

A

Anonymous

well i think i uninstalled ok

then i downloaded the previous version

all the rest of the instruction is complete balderdash...i have no idea what it all means...i think Vista Home Premium is 32 bit

i don't know what an Application is...nor a Windows Installer and I can't find anywhere a file ending in 32bit.exe

as i cannot find the filename, i cannot double click it

i have been trying for three hours and am nowhere near

it took just a few minutes to download the new version, how come it is so difficult to get rid of it?

A

Anonymous

OMG the same has happened to me. After being pestered countless times to download the latest adobe flashplayer i did so...BIG MISTAKE

Now my microsft Lifecam has stopped working and as an old guy living alone with only the bare minimum computer experience I am completely beside myself!

I don't understand all the computer mumbojumbo...i need a fix that either just says 'click on this link to download the remedy and then restart your compuer, or I need step by step guidance because I am hopeless.

I cannot begin to say how betrayed I feel. It is my only link with family and it is now lost. My webcam is working fine, if i click the desktop icon it shows me perfectly, but in chatrooms i get one (bad) still picture and then it freezes. Please help!!

chris.campbell

Community Manager

Here are the steps required to install the previous version

1. Uninstall Flash Player using the stand alone uninstaller using these instructions

2. Download the previous version of Flash Player here: Flash Player 11.1.102.63

Note: This downloads a .zip file that contains all of the different releases of Flash Player for that version (ie. Windows, Mac, etc.)

3. Extract the contents of this zip file

4. Depending on your operating system and browser, go into either the 64 or 32 bit folders (do not use the debug folder) then double click the following filename to start the installation:

Internet Explorer for Windows 7 64-bit: flashplayer11_1r102_63_winax_64bit.exe

Other browsers for Windows 7 64-bit: flashplayer11_1r102_63_win_64bit.exe

Internet Explorer for all Windows 32-bit systems: flashplayer11_1r102_63_win_32bit.exe

Other browsers for all Windows 32-bit systems: flashplayer11_1r102_63_winax_32bit.exe

Mac OSX: flashplayer11_1r102_64_mac.dmg

X

Xoverride

Participant

Also make sure after installing the older version to have autoupdate turned off. I had to redo everything because it just updated to the lastest version again.

You can turn off autoupdate from within the flashplayer application (on windows : Control panel --> flash player --> advanced --> 'never check for updates').

I think it is save to update again if this issue has been resolved: https://bugbase.adobe.com/index.cfm?event=bug&id=3160365

R

Roozbeh7

Participant

Glad it worked for you guys.

If you want to use it with chrome you need to disable the flash plugin that comes with chrome first.

In order to do that you need to open a new tab/window and in the address bar type: chrome://plugins/ or chrome:plugins

if you disable it and go to the flash website, you can instal one over it. At least that is what I did and it worked.

B

b_k_moss

Participant

since it is a zipped file, I suppose I don't know how to install it.

D

Damuzz

Participant

There is a readme inside the zip file read that to select which flash player version you need.

If say XP and Internet Explorer...

then double click on:

flashplayer11_1r102_63_winax_32bit.exe and it should install

Note to disable updates on flash V11.1.102.63 you need to go to global notification settings and uncheck "notify of updates" as in control panel --->> Flash Player -->> Advanced tab I found mine was greyed out.

I have Life-cam VX-3000 and wondered what the hell had happened as all I was getting was very dark screen when I tried to load my webcam and then after trying to adjust settings I just a totally frozen picture.

O

omenivAuthor

Participant

Ok, I so I tried Roozbeh07's solution and it worked 80%.

1) I uninstalled ANYTHING flash related in my add/delete program in control panel

2) restarted computer

3) went to the link, downloaded that bundle and was at first overwhelmed by the amount of folders and files, but I figured out I need to go the folder for 32 bit.

4) I ran the flash installer and it worked, but when I ran the flash activex installer it gave me an error message saying this is not the most recent update of flash, and wouldnt install.

5) I figured id test out to see if anything worked, so i restarted comp-tried flash in chrome, and it didnt work :/ Most likely because chrome has it own built in version of flash, and that prob remained the most updated version.

6) I then tried flash in firefox and success! it finally worked! So thank Roozbeh

X

Xoverride

Participant

Alright the solution above from Roozbeh07 works.

Uninstalling the latest version and then installing version 11.1.102.63 does the trick. But as I wrote in my previous post: i'm concerned for other users who have Lifecam's (or other brands that might not work) and visit your site.

I have created a bugreport on this: https://bugbase.adobe.com/index.cfm?event=bug&id=3160365

X

Xoverride

Participant

I have exactly the same problem. Also a Microsoft Lifecam (VX 1000).

I will try the solution that Roozbeh07 provided, but if that works. It will not solve the problem for users coming to your site with and "updated" version of flash. Adobe needs to have this fixed asap, maybe more webcam brands have this issue.

This is realy bad.

R

Roozbeh7

Participant

I spent a good 2 days on this and finally I have a solution to this problem. You need to uninstall all flash players you have on your computer by going to control panel > Add/remove programs.

Once you do that go to: http://helpx.adobe.com/flash-player/kb/archived-flash-player-versions.html

download and install this:

(Released 3/05/2012) Flash Player 11.1.102.63 (174 MB)

note that you have to close all web browsers before you uninstall and install flash

O

omenivAuthor

Participant

ok thank you, I will try this and update everyone. I previously did uninstall the flash I had before...but I didnt install that link you posted. Here goes...

J

jorvald91

Participant

I have the same problem, also started when updated to newest flash. I have reinstalled flash and webcam software, but nothing seems to work.

Specs:

OS: Windows 7

64 Bit

Browser: Firefox

Webcam: MS Lifecam VX-1000

O

omenivAuthor

Participant

good to know someone is having the same issue, I've searched all over and can't find any answers. If you fix it, let me know. Its definitley an issue with the new flash.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded