Skip to main content
Known Participant
May 25, 2014
Question

What's wrong with FlashPlayer 13, or is it Firefox? Windows 7? Is it FP 13 itself? Are Shockwave & FP the same thing?

  • May 25, 2014
  • 2 replies
  • 1230 views

I am running an Acer Aspire laptop, 1.9Ghz Intel Celeron CPU, Windows 7, 64 bit, and 99% of the time, Firefox 29.0.1. RARELY, do I use IE. I am not very tech savvy at all, but I have attempted many different solutions, given to me from inquiries to several varying forum members with no luck. There are no extensions at my add-on page that have anything to do with FlashPlayer OR Adobe. I used a file path that someone sent to me, found an older version of Flash, right-clicked and deleted it. It was in my recycle bin, and on the advice of my wife, (who is much better with PC's than I)was going to uninstall this older version. I hadn't checked it in a day or two, but went to my recycle bin a few minutes ago, and somehow, it's disappeared. ??? There is something else. It is strange TO ME, but may not be to others. I took the same file path, ( C: Windows/ SysWOW64/ Macromed/ Flash ) that someone on a forum gave me to see my Flash version, except this time, instead of opening "Macromed", I opened "Adobe", and there is a file there that reads "Shockwave 12". ???  The same person that told me this file path, also said that a NPSWF32_13_0_0_214.dll file was the MOST IMPORTANT file in the FlashPlayer 13 folder, and as long as it was there, everything was OK with my updated Flash version. There IS NO SUCH FILE in the "Adobe / Shockwave 12" folder. The files in this folder, I, of course, do not recognize, but for the sake of this discussion, ( question ), there are 10 or so .dll files, 4 or 5 Application files, ( the .dll's are Application extensions ), one DCR file,(???), and a file folder named Xtras, that, when opened, shows (6) X32 files, and a text document named "autodownload". I AM SO VERY SORRY for this extremely long rant. It is a long, ongoing story. FP 13 won't playback 90% of the video I try while I am online.

This topic has been closed for replies.

2 replies

May 29, 2014

I am having the same problem with my hp laptop, iPad, and iPhone. I did not delete anything, but I have no access to fb or any search engine. I have the latest version of Flash and it tells me to update my IE.

May 30, 2014

Are you using wi-fi from somewhere else? It could be blocked and that's why you're not getting access because I am no longer having that issue.

Known Participant
May 30, 2014

I have no problems with the Internet, and can access any site or browser. My problem lies strictly with FlashPlayer / Shockwave Flash. Not 100% certain if these two are the same thing, because links I was advised, in this forum, to use for downloading uninstall / install files, are for BOTH "Shockwave" AND FlashPlayer. FlashPlayer 13 apparently installed, because the files are there, but, as of yet, I have not located new Shockwave files. My browsers are IE9 and Firefox 29, the latest versions of both. My internet is DSL, and wi-fi is accessed through a router connected to my modem.

pwillener
Legend
May 25, 2014

I think you made a mess by deleting things from the install folders.  I suggest that you perform a clean install of both Flash Player and Shockwave Player.

  1. download the Flash Player uninstaller from http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html and save it to disk
  2. download the Flash Player installers and save them to disk
  3. download the Shockwave Player uninstaller http://fpdownload.macromedia.com/get/shockwave/uninstall/win/sw_uninstaller.exe and save it to disk
  4. download the Shockwave Player installer http://fpdownload.macromedia.com/get/shockwave/default/english/win95nt/latest/Shockwave_Installer_Full.exe and save it to disk
  5. close all browser windows, then run the downloaded uninstallers, followed by the installers
Known Participant
May 25, 2014

Thanks, Pat. I'm going to attempt your solution(s), and hope for the best. There's one thing that I'd like to clear up, though. I'm definitely NOT trying to be a snot, or any reasonable facsimile thereof, but the only thing I did as far as deleting anything was right-clicking and deleting the FlashPlayer 11 version, using the file path shown in my original post. I saw nothing related to any install nor install folder, and took no action(s) to delete anything in any install folder / file. Please understand that there is NO disrespect AT ALL intended here, just letting you know what I have done so far...I think! lol