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G
ginnybydesign
Participant
March 26, 2015
Answered

When I try to download the latest vs of Flash the info in the sign in box has the wrong ID. I can get onto the website with the address (not the password....the address) but the download box.

  • March 26, 2015
  • 2 replies
  • 262 views

I'm having a problem with my sign on info being incorrect when I try to download the latest Flash vs. It has my sign on name as my full name - not what I use to sign into adobe. How do I correct? The website has it correctly.

This topic has been closed for replies.
Correct answer _maria_

Hi,

The password prompt is being displayed by your system, not Adobe, and is the password you use to log into your computer, not the Adobe ID password.  Please see What userid & password do I need to install Flash Player?

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Maria

2 replies

_maria_
_maria_Correct answer
Legend
March 26, 2015

Hi,

The password prompt is being displayed by your system, not Adobe, and is the password you use to log into your computer, not the Adobe ID password.  Please see What userid & password do I need to install Flash Player?

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Maria

A
angelap49561050
Participant
March 27, 2015

Thanks very much - it was easy when I knew what password to put in. Pity Adobe can’t tell us less computer literate people what to do . But anyway I am very grateful. Angela

_maria_
_maria_
Legend
March 27, 2015

Hi,

The password prompt comes from the OS, not Flash Player. Since it's an OS prompt, software providers can't augment the dialog text.

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Maria

A
angelap49561050
Participant
March 26, 2015

My problem too.  Driving me mad.  Anyone got a telephone number for Adobe? 

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