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A
Anonymous
January 3, 2021
Answered

Which player will replace Adobe Flash Player

  • January 3, 2021
  • 2 replies
  • 847 views

My question is...  I just bought a Hp computer and it will not allow me to enable Adobe Flash Player for my video visits with my only son, who is incarcerated and they only have that app to ensure I can visit with him.  So what do I do to go around the program to allow the Adobe Flash Player to  help with video visit

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Correct answer Test Screen Name

Actually there seems to be good news. According to https://www.jpay.com/jpayHelp/Content/products%20and%20services/Video/Testing%20your%20camera.htm there is a "new client" that doesn't need Flash Player/

2 replies

T
Test Screen Name
Legend
January 3, 2021

Unfortunately this seems to be the only video chat app offered. It's called, I believe JPAY. There is some discussion, but no solution, here: https://community.adobe.com/t5/flash-player/flash-not-working-with-jpay/td-p/11659038?page=1

 

T
Test Screen NameCorrect answer
Legend
January 3, 2021

Actually there seems to be good news. According to https://www.jpay.com/jpayHelp/Content/products%20and%20services/Video/Testing%20your%20camera.htm there is a "new client" that doesn't need Flash Player/

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    January 4, 2021

    I hope so!  One would certainly think that jails would embrace non-Flash solutions by now.  It's not like the technology doesn't exist or they weren't given ample notice (3 years) that this was coming. 

     

    Nancy O'Shea— Product User & Community Expert
    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    January 3, 2021

    There is no replacement for Flash Player.  It's gone. 

     

    Find another video chat app that doesn't require Flash.  Ask the corrections facility which apps they recommend you use now.   Durring this pandemic, most people use Zoom or Apple Face Time to stay connected with loved ones.  Neither of those use Flash Player.

     

    Good luck and stay safe.

     

    Nancy O'Shea— Product User & Community Expert
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