WHITE SCREEN ISSUE!! all of our application cannot be run properly after update.

Question

Would you please help to resolve the white screen issue ASAP?

We are one of the educational company in Hong Kong, and we have developed several learning applications based on Flash in these years and distributed these applications with CD-ROM.

Website: http://www.kotech.hk/

Unfortunately, the update of 20.0.0.267 lead to white screen issue in all of these programs.

Our clients (including schools) are complaining it to us and we are not able to resolve this issue.

Please refer to the attached image for your reference.

Kratika Agarwal · Accepted Answer

Hi,Please update your Flash Player to 20.0.0.270.https://get.adobe.com/flashplayer/Issue is fixed.Thanks

Carm01 · Answer

IF you need to roll back you can check out my guide, its a little lengthy as I made it so noob users should be able to understand about the different trypes of flash player, etc.., but if you are savvy you can skim through it to get the relevant information. there is really only two steps if you don't count downloading and unpacking the zip from adobe

Guide to rolling back to an old flash player version (20.0.0.228)

Best regards

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