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A
AndyRed123
Participating Frequently
July 28, 2012
Question

Wht do I have to install acrobat every day?

  • July 28, 2012
  • 2 replies
  • 2280 views

Every time I try to watch a video I have to re-install Acrobat/Flash player meaning I have to shut down IE.  It's a real pain and I'd like some guidance to what I need to do to overcome the issue.

Thanks

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2 replies

MichaelKazlow
MichaelKazlow
Legend
July 30, 2012

Moved to Installing Flash Player.

dave_m_k
dave_m_k
Legend
July 30, 2012

You may be receiving a prompt to update Flash Player, but certainly not from Acrobat or Adobe Reader whenever you're trying to watch a video. 

I would suggest you download the latest version of Flash Player from here: http://get.adobe.com/flashplayer/

Once you've downloaded it, during the installation process, you can set the option to automatically download and install the latest Flash Player version in the background.

-David

A
AndyRed123Author
Participating Frequently
July 30, 2012

Hi David, Thanks for the quick reply.  I've done as you've advised, but I've tried various different links to flash player in the past and I still have to download it every day (the link you sent me is the same one that the BBC website sends me to).  I think the issues is that Flash player is not saving itself to my computer when I download and hense I have to download it every day. Thanks Andy

dave_m_k
dave_m_k
Legend
July 30, 2012

Hi Andy,

Sounds like starting from scratch with Flash Player might be the best option.  Could you uninstall Flash Player via the steps outlined here: http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html ? 

Once complete, restart your computer.  Download and install Flash Player again from here: http://get.adobe.com/flashplayer/

I'm also curious, what happens when you try another browser such as Firefox or Chrome?  Do you get the same behavior?

-David

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