Why can't I delete installation file?

Question

This is odd, and I'm probably just missing something obvious, but I downloaded "flashplayer20_ha_install" and finished the installation. Now I would like to delete the file, as it is no longer necessary. This seems to be impossible.

I get an error message "File can't be deleted because it is open in Adobe Download Manager". Fine. When I search for exactly where to find Adobe Download Manager, I am told that it is no longer used for flash player installation. So how do I get rid of the file???

_maria_ · Accepted Answer

That is odd. On Windows, the online installer file automatically self-deletes when the installation completes, regardless if it was successful or not. In your case, it appears that something (i.e. some process) is continuing to use the installer after it completes. When you try to delete the file and get the error that it is in use, please do the following:

Open Task Manager
- You can right-click on the Window icon in the lower left to display a menu, or type 'Task Manager' in the Search field
Right-click on Task Manager and select 'Run as administrator'
In the Processes tab look for 'Adobe Download Manager' process. If it's there, right-click and select 'End task'
Go to the 'Users' tab and look for 'Adobe Download Manager' process. If it's there, right-click and select 'End task'
Go to 'Details' tab and look for 'flashplayer20_ha_install.exe. If it's there, right-click and select 'End task'

Please post back whether or not one of the above option worked. If it did not work (the process was not listed in any of those tabs) I'll need to escalate to the team that handles the online installer/Adobe Download Manager.

--

Maria

_maria_ · Answer

Hi,What operating system, and version, is this on?--Maria

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