Skip to main content
Participating Frequently
September 23, 2013
Question

Why can´t I install

  • September 23, 2013
  • 1 reply
  • 3745 views

I have tried several times to download and install flash player.

Every time when it gets to 7% it says that the connection is lost. I have tried to solve the problem and once I succeeded and was able to download. But then it said that a newer version is already installed. But I can´t find any version of Adobe flash player.

What can I do?

This topic has been closed for replies.

1 reply

VikramGaur
Adobe Employee
Adobe Employee
September 23, 2013

Hello,

Welcome to Adobe Forums.


Do you have a MAC or Windows ?

Which browser are you using ?

Thanks,

Vikram

Participating Frequently
September 23, 2013

Windows. Windows 10 is my browser.

Håkan

Skickat från min Samsung Mobil

VikramGaur
Adobe Employee
Adobe Employee
September 23, 2013

Download Flash Player uninstaller from here : http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html

You need to click on "uninstaller"

Save the uninstaller, close all the browser windows.

Run the uninstaller.

Once uninstallation is complete, run the installer you downloaded or download it from here : http://get.adobe.com/flashplayer

Thanks,
Vikram