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October 21, 2012
Question

Why can't I watch videos from CTV, but other sites are fine?

  • October 21, 2012
  • 1 reply
  • 16716 views

If go to the CTV website and select a video to watch, nothing happens, the "screen" is blanik. This doesn't happen when I visit other websites. I have followed all of the steps listed in the Adobe troubleshooting - nothing. Would I be better off to just uninstall/reinstall Flashplayer?

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    1 reply

    Participant
    October 21, 2012

    Recently i had a similar issue. I update firefox to version 16.0 and flash player to 11.4.402.278. After that i still could view some flash videos like on you tube, but some other sites didn't worked. (e.g. myvdieo.de) Even the version check on adobe's own side didn't showed anything. Where the version flash file usually showed up, only a white space appeared. However the right click menu was still available, it just don't let you enter the settings menu.

    (http://helpx.adobe.com/flash-player.html)

    So far i couldn't fix this by updating or reinstalling older versions of flash player. I tried 10.3.183.29 and 10.2r152. All showed the same strange bug.

    Even disabling the hardware acceleration inside the flash player menu won't helped. (This menu could be accesed on working sites like youtube)

    But i found another solution. My notebook has two graphic cards. A nvidia geforce 520M and a the CPU integrated GPU of a Intel i5-2410M. Nvidia calls this optimus technology. In System settings (Nvidia Control Panel) i can choose which graphic card is used for what program. By default i've set it to use the nvidia card for all programs by default. Thus it is used for rendering firefox as well.

    As soon as i forced firfox to use the Intel graphics card everything works fine. All videos are working and adobes version check worked too.

    So basically this optimus technology doesn't seems to work with the latest firefox - adobe flash combination.

    (Blocks firefoxs rendering the output from flash player, when beeing rendered on nvidia ??)

    Maybe you have a similiar configuration.

    chris.campbell
    Legend
    October 25, 2012

    @flybythough - That's interesting.  Did you happen to try another browser (or an earlier version of Firefox) to see if it was a specific Firefox 16 bug that you were encountering?  Since the same issue occurred with 10.3/10.2, the likely hood of it being a Flash bug is lower.  You might also want to try updating your nvidia drivers.

    Participant
    October 29, 2012

    @Chris: Ok played a bit around with following configurations.

    Adobe Flash Player is kept untouched and is always 11.4.402.278 for mozilla and co.

    My Video Test:

    http://www.myvideo.de/watch/8374132/Pirates_of_Ghost_Island

    HTML5 Test:

    http://www.w3schools.com/html/html5_video.asp

    Youtube Test:

    http://www.youtube.com/watch?v=Xju9yDOKQuQ&feature=g-logo-xit

    Firefox Ver. 10.0b6  -   Youtube works with Intel i5 and Nvidia

                                       Myvideo works with Intel i5 and Nvidia

                                       Youtube works with Intel i5 and Nvidia

    Firefox Ver. 12.0  -       Youtube works with Intel i5 and Nvidia

                                       Myvideo works with Intel i5 and Nvidia

                                       Youtube works with Intel i5 and Nvidia

    Firefox Ver. 16.0 -        Youtube works with Intel i5 and Nvidia

                                       Myvideo works with Intel i5      but not with Nvidia

                                       Youtube works with Intel i5      but not with Nvidia

    Firefox Ver. 16.02 -        Youtube works with Intel i5 and Nvidia

                                       Myvideo works with Intel i5      but not with Nvidia

                                       Youtube works with Intel i5      but not with Nvidia

    My Nvidia drivers mightn ot be the latest from Nvidia, but they are the latest from MSI. (8.17.12.6901_v764) My notebook is from them, so i haven't tried any desktop drivers.

    Anyhow it really seems to be some incompatibility in firefox :/ But i don't know how this can have such a heavy influence on flash player ...?