Why does Flash19 installation crash at 55% during download portion? (Win7, Firefox 41.0.1)

+1 Just want to let tech department know that another user (particularly me) is having pretty much the same trouble, but there's a difference that my notebook in question is pretty old (about 6 years old for sure) and it is Windows XP there, and not going to bother upgrading it to anything even more demanding. Up till now everything worled fine. Then I tried to update (yesterday). It didn't went well (just as described). So I've also tried everything (all the suggestions by Adobe) and nothing changed the way this impotent installation behaved... I am sorrowful I unistalled Flash player I had before and altogether tried to update it. Now I am asking myself, why on Earth?.. Why indeed. Why update if it screws you like that. You noticed, probably, that I am very woebegone. I'm really depressed. But what can I do? I'll sleep and check this forum later. Hope there'll be some .. enlightment here. Wish us all have luck.

Hi madcowmon,

To further investigate this issue, can you please provide us the following log files . If you have a few minutes, Please do the following:

1. Download the online installer from https://get.adobe.com/flashplayer
2. Create an empty text file named ADM.trace inside your %temp% directory (C:\Users\<YourUserID>\AppData\Local\Temp\).  The file extension itself is .trace, not .txt or anything else.

• To create the empty text file, navigate to the %temp% directory, right-click in an empty area and select New > Text Document
• Rename the new file to ADM.trace
  • Note: make sure file extensions are visible so that the extension is .trace and not .txt.  See Show or hide file name extensions - Windows Help

  3.  Run the online installer again until the error is returned.

   4. The FlashInstall.log file located at C:\Windows\System32\Macromed\Flash.  If this is a 64-bit OS, there's another FlashInstall.log file located at C:\Windows\SysWow64\Macrodmed\Flash.  We require both files from a 64-bit OS.

   5. Two files, Adobe_ADM.log and Adobe_GDE.log will be generated.  The files are located at the following location - C:\Users\<YourUserID>\AppData\Local\Temp\Adobe_ADMLogs

   6. Upload the files using the How to share a document instructions

• Post the following information in your reply:
  • URL to the uploaded log files

Thanks,

Eswar.