Why does top ranked website say my FP needs to be updated?

Question

A top ranked website is telling me that my version of FP needs to be updated and so prevents me from doing my work. I run all the Adobe checks and am told that all is well, up to date, and the little tree grows. It grows, again and again and again as I keep running through the checks. The website tech group says to contact Adobe. What else can I check on my end to confirm that there isn't some old app residue stuck in my system that is giving either Adobe or Createspace a false reading?

I am flat out dead in the water until I can get this resolved. Thank you in advance for any direction or advice.

_maria_ · Accepted Answer

This is Edge browser, not Adobe, behaving this way. In the Windows 10 Creator's update (which you have) Microsoft changed how Edge handles Flash content, essentially disabling it by default for all websites (domains) and forcing the user to 'allow' Flash, per website. There is no 'allow Flash always for all websites' option.

Normally there is a puzzle piece in the address field, that when clicked, displays the 'Allow Flash' dialog window. Another option is to click the 'download and install the plugin' link and Edge (may) intercept the request and display the 'Allow Flash' dialog window. See Troubleshooting Flash Player on Microsoft Edge for assistance. I apologize, I thought I had posted this previously. The Microsoft blog post, Extending User Control of Flash with Click-to-Run - Microsoft Edge Dev BlogMicrosoft Edge Dev Blog , contains more information on their implementation of how Edge handles Flash content.

I recommend contacting the content provider, and informing them their content is not confirming to how Edge handles Flash and to also report the website to Microsoft (there's instructions for doing so at the bottom of their blog post, which I linked to above.

jeromiec83223024 · Answer

Most major browsers now intercede, to prompt you to authorize Flash content. Every browser has their own implementation, and none are perfect.

The content itself was most likely authored before this push to make Flash Player click-to-play, so if the content doesn't see it as present. The content assumes that Flash Player is either not installed or below the minimum version.

Long story short, it's unlikely that there's a workaround for Edge, or that fixing it is within our control. We can pass the info along to the Edge team and encourage them to tune their click-to-play behavior.

In the meantime, experimenting with the other major browsers is probably the best workaround.

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