Why does video not play unless I restart my laptop?

Question

I am using flash player 21,0,0,182 on a Toshiba satellite Windows 10 laptop.  Using either Firefox or Edge, after a site loads, the video does not play unless I restart the computer.  Do I have a problem with the settings?

jeromiec83223024 · Answer

It sounds like a driver issue that rebooting temporarily resolves. I'd check to see if there are updated drivers available for your graphics hardware.

You can find more detail in the video troubleshooting guide, here:

https://helpx.adobe.com/flash-player/kb/video-playback-issues.html

If you're still stuck, please follow the directions in the guide on providing the dxdiag report and additional information about what you tested and saw.

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