Skip to main content
mélinap55852248
mélinap55852248
Participant
July 3, 2015
Question

why download takes 1.1 Mo instead of 17.5 ?

  • July 3, 2015
  • 2 replies
  • 1020 views

Hello,

When I download last version (18) of Flashplayer it takes only 1.1 Mo instead of 17.5 as indicated on the page.

And naturally it doesn't works.

Windows XP with Firefox or Internet Explorer with two computers.

Is it normal ?

What should I do ? Because I've a lot of applications which requiere Flashplayer.

Thank you to help me (if possible in French, my english is not fluently).

This topic has been closed for replies.

2 replies

_maria_
_maria_
Legend
July 8, 2015

Hi mélinap55852248,


The installer downloaded from get.adobe.com/flashplayer is a shim installer that is about 1.1 MB and it then downloads and installs Flash Player in the background.  I've seen quite a few reports of users with WInXP having problems with the online installer. I'd like to get some information from you to troubleshoot further:

  • Do you have a Service Pack installed on your WinXP system, if so, what version?
  • Are you selecting to install only Flash Player or do you select one of the add-on options as well? If so, which one?
  • Please upload the two log files, Adobe_ADM.log and Adobe_GDE.log, saved at C:\Documents and Settings\<YourUserID>\Local Settings\Temp\Adobe_ADMLogs.
    • Upload the log files using the instructions posted here How to share a document
    • Post the link to the uploaded files into your reply post.


Thank you.

--

Maria

sladjanpixy
sladjanpixy
Participant
December 6, 2015

i  also have this problem...   size of the file is for exmp. 18.5 mb i only can download 1.1mb  when i run that file  open a adobe window  and he is white when i  close that window then internet explorer run s  ......i deleted lot s of  thing s from   ( C  driwe )   probably something useful  ..can u help me please

_maria_
_maria_
Legend
December 7, 2015

Hi sladjanpixy,

If you are downloading the file from get.adobe.com/flashplayer that is the online installer that downloads and installs Flash Player silently in the background.  The online installer is considerably smaller than the full installer.

If you're getting a plain white installer window, please try the following:

  1. Right-click on the installer file and select Properties
  2. In the General tab click the Unblock button
  3. Click Apply
  4. Click OK to close the window
  5. Double-click on the installer file to launch the installer

--

Maria

piyush2508
Adobe Employee
piyush2508
Adobe Employee
July 3, 2015

Hi mélinap55852248‌,

Please follow the following steps:

  • Launch the Browser you wish to use Flash Player
  • goto- http://get.adobe.com/flashplayer
  • Install Flash Player
  • After Install is complete, close browser
  • Relaunch Browser and goto Flash Player Help Page, Click on check now to see if Flash Player is installed and is latest,

--

Piyush

mélinap55852248
mélinap55852248Author
Participant
July 8, 2015

I've ever done this many times on different browsers.

I think the problem is not mine.

The problem is that the link is bad. The upload is not complete because it takes only 1.1 Mo.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices