A

Anonymous

Question

why is "movie not loaded" all browsers 2016

Forum|Forum|9 years ago
June 10, 2016
3 replies
8101 views

I get the "movie not loaded" and blank screen for any flash movie in all browsers.

I've done clean installs of Mountain Lion, Yosemite, Mavericks and now El Capitan

I've uninstalled flash reinstalled the latest flash logged into a TV on demand site as another user (to check that it's not my personal adobe account issue)

Still No flash.

Any more suggestions

movie not loaded

This topic has been closed for replies.

stoem

Known Participant

For future reference there have been changes to the allowScriptAccess parameter and the use of FSCommand.

Changes in allowScriptAccess default in Flash Player

This doesn't seem to have helped my issue with 'movie not loaded' but it may be cause for other people's problems.

_maria_

Community Manager

The tech note you link to was last updated Jan 2016. This discussion topic was started in June 2016, as such, the changes you reference were already present in June 2016.

As their have been significant changes in how browser's handle/load Flash since this discussion was started in June 2016 it's most likely that whatever you're experiencing is not related. I'm going to lock this discussion topic due to it's age.

If you're experiencing issues with Flash Player, please start a new discussion topic and provide the following information:

Operating system version
Web browser and version
Flash Player version
Explain your problem in step-by-step detail if possible
A direct link to a web page that demonstrates the problem
If you get error messages, please provide a screenshot

Z

z_kenny

Participant

Hi there,

I have a website that we use for testing at work with one of our projects and am having the same issue.

I have several SWFs embedded using the object tag on the page and most of them are working fine, but there are a few that aren't showing up and I get the white "movie not loaded" box.

I have tried all manner of clearing browsing data, resetting Flash licences etc but I have the same problem on multiple computers on various browsers.

here is the URL: [link removed]

You can view the page source to see the code I'm using and see that there's no difference between the code being used for the SWFs that are working and those that aren't.

Thinking it might be a content issue, I tried generating a new version of "1_4_whatIsCancerStaging.swf" using Flash Player 10 in the publish settings. I know that FP10 has some stricter publish settings such as not allowing TLF text, so I thought this might help, but I'm still getting the same problem.

Any help would be appreciate, thank you.

Z

z_kenny

Participant

Hi There,

So I actually just figured it out.

First step of course would be to do all the clear cache stuff that seems to help 99% of the people with the problem.

In my case, there was a problem with the SWF itself. There is an error that isn't displayed when the swf fails to load inside the html, but if you open the swf itself with your browser, you will see the error. The error I got was "SecurityError: Error #2149: Security sandbox violation... at flash.system::FSCommand$/_fscommand()".

I tried changing the "Local Playback Security" in the publish settings, but it didn't make any difference. When I deleted the fscommand("allowscale", "false"); line from the AS in my FLA and published the swf and opened the swf in my browser, I did not get the error.

What still puzzles me is that all of the other swfs that were working and still work, all have the same line of code in them, and use the same publish settings, so I still don't really know what the specific issue is, just a quick work around that worked for me.

Hope this helps!

jeromiec83223024

Inspiring

Local playback security is all about playing a local file (e.g. a SWF on your desktop), so that probably wouldn't have helped at all.

That error doesn't make a lot of sense to me, and my guess is that either this particular SWF was subtly corrupted on disk, or the compiler used at the time generated a malformed SWF.

We're constantly hardening Flash Player against an ever-increasingly sophisticated community of adversaries, and although we try to maintain backwards compatibility, it's quite possible that there was a subtle error in the bytecode or something that we were no longer forgiving. My guess is that recompiling the SWF either resolved the on-disk corruption, or a more recent version of the compiler included a fix for whatever was causing the malformed bytecode to be emitted in the first place.

jeromiec83223024

Inspiring

It sounds like you're getting this one just one website, is that the case?

Do you see the Flash content here?

http://www.homestarrunner.com/

A

Anonymous

Looks like you're onto it, yes I can see the Flash content on that link:

http://www.homestarrunner.com/

But not this one, which which is our main Television channel:

Watch George Clarke's Amazing Spaces - Sunday 5 Jun - TVNZ OnDemand

Any suggestions?

jeromiec83223024

Inspiring

So the player is installed and working fine. The problem is with the content.

You can try clearing your browser's cache or using incognito/private browing mode. It's possible that maybe you've just cached a corrupted copy of the content locally. If that's the case, the movie should play normally in either scenario.

If that's not the case, the content they're serving fails our validation or security checks. That seems odd, but we're continually hardening Flash Player against increasingly sophisticated attackers, and it's possible that a problem with the content may have been ignored. Unfortunately, if that's the case, the content provider will need to resolve the problem, most likely by recompiling their content with a current version of the compiler.

Thanks!

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