Inspiring

Question

why isn't flash player being recognised?

Forum|Forum|15 years ago
March 15, 2011
4 replies
9266 views

Hi

I've been unable to view internet videos etc for about 3 weeks. It was working fine before then. I get the message "You need to upgrade Flash to version 9.0.155 or higher".

I'm running Vista 32-bit

IE 9

I have installed Flash Player 10.2.152

Macromedia file folder in W32 shows the files are there, including the.ocx file

IE Add-Ons show Adobe Shockwave Flash Object as enabled.

Active X filtering is turned off.

Internet zone security is medium.

Using Zone Alarm and AVG-free edition.
No viruses detected.

I have tried uninstalling Flash, re-start, then reinstalling.

I run install as administrator.

Must have uninstalled and re-installed at least 10 times.

Would be grateful for help on this forum.

(I've also done the registry check suggested in http://forums.adobe.com/thread/657743 and values are OK)

Message was edited by: rose_i_am

This topic has been closed for replies.

Q

QueenDopamine

Participant

Hello,

I have been having the same problem--my browser does not recognize Flash Player.

This is a brand new laptop. It's a Windows 7 OS 64 bit, but I have used both IE 9 32 bit and Firefox 5 and cannot play videos, nor does that particular adobe link recognize that I have any version installed.

I've looked through Adobe's Flash troubleshooting and through this thread in particular--nothing has worked. I don't have spyware or malware, either, because this computer is barely a month old and I have been on very few sites. I'm thinking it may be trouble with the Add-ons? That's the only thing I've extensively messed with.

Any ideas for this one?

Thanks,

Jessica

Q

QueenDopamine

Participant

edit: i will look through some of the other threads first.

pwillener

Legend

Please start you own topic; that is much easier to handle than a post at the end of a resolved topic.

A

Anonymous

Hi rose, Please don't follow this person's suggestions. As you can see they just registered and have been posting the message to you to many other threads. Copy & Paste is all this is. They don't read the threads to see what the problems are. This is their "solution" for every thread. 12 posts and they are all the same for the most part.

Some people like to harass others.

Thanks,

eidnolb

R

rose_i_amAuthor

Inspiring

OK, noted. Thanks.

A

Anonymous

Hi, Ok thanks. There is a problem with the latest FP version and youtube videos. A Sticky was put up explaining this, but I've heard that some users can't see it. We've had technical issues with the Forum so that may be why. I'm going to copy it here.

Included are a couple of things you can do that may help. Let me know.

Sticky put up by Chris Campbell 3/16/11

Troubleshooting Flash Player Video Issues Flash Player 10 and later can use your system’s graphics hardware to accelerate video decoding. Flash Player 10.2 and later can also accelerate video presentation on some sites, accelerating all aspects of video playback.

If you are experiencing video playback issues in Flash Player, it is possible that your graphics card driver software has incompatibility issues. Please follow the steps in the following article to troubleshoot these issues and help provide Adobe with information that can be used to improve Flash Player.

Troubleshooting and Reporting Flash Player Video Issues

: http://kb2.adobe.com/cps/839/cpsid_83952.html

This includes all Platforms

As for fixing this, I'd recommend two things. The first step to try is to update your video card driver (ATI, NVIDIA, Intel.) This has helped a number of users and we'd be very interested to know how it works for you. It even becomes more interesting if you can perform the DXDiag report before updating.

That last paragraph may be in the linked to article; wasn't sure but thot I'd include it in case it wasn't.

I hope this is helpful for you.

Let me know.

Thanks,

eidnolb

A

Anonymous

Hi again, lost the message Will try again.

Hi, thanks. You are not able to see the Flash Player logo, but yet you say the Shockwave Flash Object is enabled in the manage addons. Hmmm. Is that add on the same version, 10.2.152.32?

In addition you have the ActiveX Filtering turned off. You should be able to see the Flash logo.

Since you are using AVG, there is a nasty "antivirus8" or "AV8". Better known as the AVG Virus. You may receive a pop up thinking it is AVG, even complete with the AVG logo, don't click on it. That's the Virus. Have you experienced any of that? As far as I can tell, this Virus requires user "action", i.e. clicking on their link.

Whether they set the Kill-bit or not doesn't seem to matter, or whether AVG sets it when it's done, I don't know yet. I do know that users that don't have the Kill-bit set, but have/had that Virus or any other can cause an issue with that Shockwave Flash Object.

I have been wanting to get to the AVG site and see what if anything they are doing on this, but just haven't gotten their yet.

Did you have IE9 when Installing Flash Player 10.2.152.32 or did you Install IE9 after updating FP?

Also do you have the latest Service Pack Installed for Vista?

Let me know on these.

Just a note the Flash Player Forum has been having Technical Issues since Monday morning, so we're having problems in sending messages. Hope this goes thru.

Thanks,

eidnolb (blondie? mostly:-)

R

rose_i_amAuthor

Inspiring

Hi

Yes, Flash version showing in add-ons is 10.2.152.132

I definitely haven't seen any AVG pop-up and the other user says he didn't and wouldn't click on a pop-up. I have to believe him !! (It's his laptop I'm trying to sort, my PC is fine.)

IE8 was installed when the problem with Flash first occured.

I updated to IE9 to see if it resolved the problem.

Checked for MS updates today and all is up-to-date and update history shows all updates as having installed successfully.

Thx

Rose

C

cnfrisch

Participating Frequently

Try the following (assuming you have Adobe Flash Player installed):

• Restart your computer

• Open Internet Options (located in the Control Panel)

• Click on the Advanced tab

• Click on the Reset button, place a check next to Delete Personal Settings and then click Reset.

• Launch IE9 and Adobe Flash Player should now be properly enabled.

A

Anonymous

Hi, well you seem to have covered most of what is needed.

Can you see the Flash Player logo(Red F) animate using IE9? Also what version is Displayed?

Do you use a Router?

The Zone Alarm, is this the Anti-Virus program or just the Firewall?

What website did you see the message from?

When you Uninstalled/Installed, did you do that manually or use the direct links?

Did you Disable your Anti-Virus programs during the procedure?

thanks,

eidnolb

R

rose_i_amAuthor

Inspiring

Hi. Thanks for response. Answers as follows:

No animation appears on the shockwave welcome/test page.

The laptop has a wi-fi connection to the BT Home Hub D-router. Another PC with ethernet connection to that same router and W7/IE8 does not have any problem with Flash.

Zone Alarm is firewall only.

BBC iplayer gives message that I need to install flash 9 or higher.

You Tube just shows white area where normally see video. No message.

I originally clicked the link to upgrade.

Following failure that way I've tried manually downloading.... many times ..

both uninstall and install.

And done lots of restarts between too.

I turned off AVG virus when downloading and closed IE when told to do so.

*Thanks Blondie (?) *

After posting above I decided to remove Zone Alarm and restarted. Turned on Windows Firewall instead.
Manually uninstalled Flash and reinstalled again but unfortunately hasn't made any difference :-(

Message was edited by: rose_i_am

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