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April 4, 2014
Question

Why sound but no video?

  • April 4, 2014
  • 1 reply
  • 407 views

I have tried using the steps on the flash player help forum. When I'm trying to watch a movie trailer I get sound and no video. I have tried right clicking on the playback and going to settings. When I click on settings I do not get the display box. This also happens on the box for flash player help website. I have deleted player browser data and removed cache. What else can I try to do to correct the video issue. I have also checked for updates on my drivers and all are up to date.

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    1 reply

    C_F_McBlob
    Inspiring
    April 4, 2014

    What OS?

    What browser?

    April 4, 2014

    Windows 7 and Internet Explorer

    April 11, 2014

    I discovered the problem is with my internet explorer 11.I still don't know what the problem is but it is with internet explorer. The flash player works fine with google chrome. If anyone can help to figure out why it doesn't work with Internet Explorer 11 please let me know.