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Participant
June 30, 2015
Question

will not accept my password even though I changed it within the last half hour. Should I wait until tomorrow to try again?

  • June 30, 2015
  • 1 reply
  • 417 views

I am trying to download the newest version of Flash Player when the drop box ask for my password it

will not accept my password even though I changed it within the last half hour. Should I wait until tomorrow to try again?

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1 reply

piyush2508
Adobe Employee
Adobe Employee
June 30, 2015

Hi maddie baby‌,


If you are trying to install Flash Player an you see a password prompt on mac, This password prompt is presented by your operating system, and is intended to keep you from accidentally installing software.

If this is your personal machine and you don't need a password to log into the computer when it first starts up, you can probably leave the password blank and click OK to get past this prompt.  If this is your personal machine and your normal password isn't working, check to make sure that CAPS LOCK is off, and type the password carefully.

If this is your work machine and it's asking for an Administrator password, well, you'll need to have a conversation with your friendly IT person.

If you're still stumped, you may need to reset the password on your Mac:

http://support.apple.com/kb/PH18653

http://support.apple.com/kb/PH14325

http://support.apple.com/en-us/HT201240

--

Piyush