Windows 10 audio issues

Question

Multiple browsers, ff quantum, chrome etc., unable to hear speakers in clips, I am able to hear music.

In Firefox Quantum 57 I see this graph requires adobe flash player, if I try to install, it says app failed to initialize.

_maria_ · Answer

For the initialization error, I'll need to review the installation log files. Please provide the following files:

FlashInstall log file(s) saved at:
- 32-bit OS: C:\Windows\System32\Macromed\Flash\FlashInstall32.log
- 64-bit OS: C:\Windows\System32\Macromed\Flash\FlashInstall64.log AND C:\Windows\SysWOW64\Macromed\Flash\FlashInstall32.log - both files are required
Adobe_ADM.log and Adobe_GDE.log files saved at C:\Users\<YourUserID>/AppData\Local\Temp\Adobe_ADMLogs
- AppData is a hidden folder, to view it see Show hidden files/folders

Upload all files to cloud.acrobat.com/send using the instructions at How to share a file using Adobe Document Cloud, or some other file sharing service of your choice. Post the link to the uploaded files in your reply.

For the sound issue, please provide the exact URL to the content that is failing.

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