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Participant
November 17, 2016
Question

Windows 10 chrome, full screen videos split into 2 or 3, some parts freeze others play as normal.

  • November 17, 2016
  • 1 reply
  • 1052 views

The videos work fine when not in full screen mode. When in full screen vertical lines appear, usually one about 2/3 of the way across the screen. The first part will freeze, with the second part playing as normal. It usually unfreezes for a few seconds if I run my mouse over the video. I have updated my graphics card drivers, tried disabling and enabling hardware acceleration, tried disabling flash and enabling again, nothing has worked so far. I'm using Windows 10, it only happens on Chrome, it works on Edge fine, graphics card is gtx 750T with up to date drivers. I'm also using 2 screens if that makes a difference. Doesn't work on either screen.

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1 reply

jeromiec83223024
Inspiring
November 17, 2016

The symptoms that you're describing really sound like GPU problems, but it's possible that we don't like how the video is encoded or streamed.  If you've really found no relief in disabling hardware acceleration in Flash Player (instructions are below), then a link to an affected video would be very helpful.  Also, it would be good to know the exact version of Chrome you're using (Chrome > Help > About Chrome). 

Video troubleshooting guide:

https://helpx.adobe.com/flash-player/kb/video-playback-issues.html

Participant
November 17, 2016

It is all flash videos though and only flash videos. I'm using Version 54.0.2840.99 m (64-bit).

jeromiec83223024
Inspiring
November 18, 2016

What happens if you disable Hardware Acceleration in Chrome proper?

In Chrome: Menu > Settings > Advanced > System > Uncheck use Hardware Acceleration when Available