windows 7 Flash Player update "Installation failed"

To troubleshoot the error, we'll need to obtain the following information:

• exact name of the installer log file being used (we have many, this allows us to attempt to reproduce using the same file you're using).
• Flash Installation log files (these must be for the same installation attempt):
  • 32-bit OS: C:\Windows\System32\Macromed\Flash\FlashInstall32.log
  • 64-bit OS: C:\Windows\SysWOW64\Macromed\Flash\FlashInstall32.log AND C:\Windows\System32\Macromed\Flash\FlashInstall64.log
  • Adobe_ADM.log and Adobe_GDE.log saved at C:\Users\YourUserID\AppData\Temp\Adobe_ADMLogs
    • AppData is a hidden folder, if you do not see it, see https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files to enable the viewing of hidden folders.

Upload all files to cloud.acrobat.com/send using the instructions at How to share a file using Adobe Document Cloud , or some other files sharing service of your choice that doesn't require account login.  Post the link to the uploaded files in your reply.

Due to the size of the files, do not post them in your reply, upload them as requested.

If you reply by email, do not attach the files to the email, as the forums software rejects email attachments.