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RAnnaB
Participant
June 28, 2017
Question

Windows Home 64 - Chrome does not enable Flash, steps followed

  • June 28, 2017
  • 1 reply
  • 627 views

Hi,

I followed the steps from the forum and internet to enable Chrome to run Flash, but all efforts are in vain. I restarted the laptop, this did not help either. I have Win 10 64 Home version.

What to try next please?

Thanks,

R.

    This topic has been closed for replies.

    1 reply

    divya010193
    Adobe Employee
    Adobe Employee
    June 29, 2017

    Hi,

    Please see Enable Flash Player for Google Chrome for assistance.

    Also,

    please try the following:

    • Launch Chrome
    • go to chrome://flags/#prefer-html-over-flash
    • this flag is most likely set to 'Default'
    • change it to 'Disabled'
    • reload the browser

    Thanks!

    RAnnaB
    RAnnaBAuthor
    Participant
    June 29, 2017

    Hi,

    Thanks a lot for your assistance.

    I did try the first step before coming to the forum; the steps you proposed after your reply. Unfortunately, I still get the message that the Flash player is installed but disabled.

    Any other clues that can help solve the issue and my frustrations?

    Thanks a million,

    R.

    _maria_
    Legend
    June 29, 2017

    Please provide the following information:

    • Direct link to content that is not working
    • Launch Chrome and go to chrome://flash
    • Post a screenshot of the following fields: Google Chrome, OS, Flash plugin
    • Still in Chrome, go to chrome://settings/content/flash
    • Post a screenshot of the Flash settings
    • Go to chrome://flags/#prefer-html-over-flash
    • What is this flag set to?
    • Go to chrome://flags/#run-all-flash-in-allow-mode
    • What is this flag set to?

    For the screenshots, please only take a screenshot of the browser URL field and the requested content.  Do not take a screenshot of the entire screen as this will result in the requested information displaying very small and difficult to view. To take a screenshot of a specific region, do the following:

    1. Search for 'Snipping Tool' in the Windows 10 search field
    2. From search results, select 'Snipping Tool'
    3. In the Snipping Tool menu, select New > Rectangular Snip
    4. Select are to snip
    5. Save image as PNG or JPG
    6. Drag & drop image into forum post (reply using the forums, not email, as email attachments are stripped)

    Thank you.

    --

    Maria