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Arnika56
Participant
January 22, 2018
Question

Windows XP: "Connection failed press Ok to relad the installation process" attempting to install Flash Player

  • January 22, 2018
  • 2 replies
  • 315 views

My os is WinXP, browser Mozilla 49.0.1

After downloading flash player from Установка Adobe Flash Player для всех версий

I start this file, it writes "Download soon will start" then I wait for few minutes and it writes "Connection failed press Ok to relad the installation process" What is that?

[moderator: edited title for clarity]

    This topic has been closed for replies.

    2 replies

    _maria_
    Legend
    January 22, 2018

    I'll need to review the installation log files to troubleshoot the error.  Please provide the following log files:

    • FlashInstall32.log saved at C:\Windows\system32\Macromed\Flash\FlashInstall32.log
    • Adobe_ADM.log and Adobe_GDE.log files saved at C:\Documents and Settings\<YourUserID>\Local Settings\Temp\Adobe_ADMLogs
    • Upload the files to cloud.acrobat.com/send using the instructions at How to share a file using Adobe Document Cloud
    • Post the link to the uploaded files in your reply


    I don't recommend using the content debuggers suggested by the OP.  These are for developers to debug their code and, depending on how the content you are attempting to view is coded, will make the non-developer viewing experience unpleasant and it'll continuously display errors.

    <edited>

    Robert Mc Dowell
    Legend
    January 22, 2018

    are you using any proxy?

    Arnika56
    Arnika56Author
    Participant
    January 22, 2018

    no.

    Robert Mc Dowell
    Legend
    January 22, 2018

    try to download the flash debugger version

    here and tell me if it installs

    https://www.adobe.com/support/flashplayer/debug_downloads.html