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Participant
June 11, 2018
Answered

Withdraw from distribution

  • June 11, 2018
  • 1 reply
  • 593 views

I signed up to distribute Flash and Air, but we've decided not to distribute new versions from our software portal. How do I withdraw from the distribution agreement?

Thanks.

This topic has been closed for replies.
Correct answer _maria_

OK, thanks.


Hi tpr520used

Licensing team notified me that your license has been deleted from the system.

--

Maria

1 reply

jeromiec83223024
Inspiring
June 11, 2018

Nobody here is positioned to terminate the agreement for you. 

I do know that the agreements automatically expire in a year, but since they don't come from my group (there's a dedicated group that handles licensing and product distribution), I've never actually seen what licensees get. 

Is there contact information in the email that you received in the welcome email or the agreement itself?  If there is, I'd just reach out to that address directly.  If not, we can try and pass your information along to the distribution team for follow-up.  You can shoot me a private message (just click my username) with the details.

Participant
June 11, 2018

Thanks. There are links to the downloads and an email link for installation help, but nothing about help for licenses or distribution. There's a link in the agreement itself, but it just goes to the Adobe home page. If I don't download anything, then I probably don't need to worry about it, but I'd rather be removed.

I'll pm you. Thanks.

_maria_
Legend
June 11, 2018

I have followed up with the licensing team and am awaiting a reply from them. Most likely it'll be tomorrow.