Wrong name when signed in to account.

Hi,

This is your OS prompting for the password, not Flash Player.  See What userid & password do I need to install Flash Player? for assistance.

As for receiving an email addressed to someone else, that isn't an issue that can be addressed here on the Flash Player forums.  I'd contact support again, and tell them you changed your Adobe ID email address and the confirmation email you received had someone else's name.  Don't mention Flash Player at all.  If you mentioned this in your original communication with them it's probably why you got sent to the forums.

Try this link Contact Customer Care  (I've already selected 'other product or service' and 'Adobe ID and signing in', which was the closest thing I could find to your issue).  Click on the blue 'Still need help? Contact us.' button link to chat or get a phone number to call.

--

Maria

[moved from Downloading, Installing, Setting Up to Installing Flash Player]