A

Anonymous

Answered

Yahoo! GameChannel popup says "Upgrade to latest version of Adobe Flash Player"

Forum|Forum|10 years ago
November 16, 2015
12 replies
2151 views

1. Windows 7, Service Pack 1

2. IE 11, version 11.0.9600.18097, update versions 11.0.25

3. Flash Player version 19.0.0.245

4. Whenever I click on the GameChannel popup link during a professional sports event in the Yahoo! Sports pages, the popup displays a black screen with this message: Please upgrade to the latest version of the Adobe Flash Player to view this content. The problem is, I already have the latest version; and if I click the Adobe Flash Player link, it tries to install Flash Player with an installation package I don't even have on my computer.

5. Direct link to a web page that demonstrates the problem: Yahoo Sports – Sports News, Scores, Rumors, Fantasy Games, and more (NOTE: In order to reproduce the issue, I have to click on a live sporting event--say, NFL, College Football game, etc--and then click the GameChannel link above the "live scoreboard." The popup then appears with the "update" message.)

6. Screenshot provided:

Thank you in advance.

This topic has been closed for replies.

Correct answer jeromiec83223024

First, confirm that ActiveX Filtering is configured to allow Flash content:

https://forums.adobe.com/thread/867968

Internet Explorer 11 introduces a number of changes both to how the browser identifies itself to remote web servers, and to how it processes JavaScript intended to target behaviors specific to Internet Explorer. Unfortunately, this means that content on some sites will be broken until the content provider changes their site to conform to the new development approach required by modern versions of IE.

You can try to work around these issues by using Compatibility View:

http://windows.microsoft.com/en-us/internet-explorer/use-compatibility-view#ie=ie-11

If that is too inconvenient, using Google Chrome may be a preferable alternative.

jeromiec83223024Correct answer

Inspiring

First, confirm that ActiveX Filtering is configured to allow Flash content:

https://forums.adobe.com/thread/867968

Internet Explorer 11 introduces a number of changes both to how the browser identifies itself to remote web servers, and to how it processes JavaScript intended to target behaviors specific to Internet Explorer. Unfortunately, this means that content on some sites will be broken until the content provider changes their site to conform to the new development approach required by modern versions of IE.

You can try to work around these issues by using Compatibility View:

http://windows.microsoft.com/en-us/internet-explorer/use-compatibility-view#ie=ie-11

If that is too inconvenient, using Google Chrome may be a preferable alternative.

A

Anonymous

Jeromie and Chris, thank you both for all your help. Jeromie, I took the desperate measure of uninstalling/reinstalling NIS and, of course, it didn't work! After that, I saw your post (above). I verified ActiveX Filtering was indeed turned off (it was). I was dubious whether Compatibility Mode would work; because I could swear I had tried it before! But it DID work, this time! To double-check that, I removed Yahoo! from Compatibility Mode and tried again--no good. So, apparently, Compatibility Mode was the correct answer. Reflecting back...maybe, when I reset IE11 recently, that removed Yahoo! from Compatibility Mode?? I never would have considered that. Often when I uninstall and reinstall a program, settings will get left behind and things will work just fine once I reinstall. So...perhaps I deleted it when I reset it. That's all I can imagine. Anyway, IT'S WORKING, and I appreciate your and Chris's help, very much! THANK YOU!!

J

JAGUAR6CY

Inspiring

I think those Adobe Pop Ups only happen when you have installed Flash previously and residual code left from add/rmove programs remain..

Try this.

Solved? Flash player jerky and freezes browser

A

Anonymous

Thanks; but I have tried that before, without success. I even tried this (from Adobe): Uninstall Flash Player | Windows , but that also did not fix things. A few minutes ago, I tried your suggestion again; but I cannot "test" it until I try to access GameChannel this evening during NFL Monday Night Football. Will post again after "testing" GameChannel again tonight.

For info, two days ago, I also submitted this issue to Yahoo! for their consideration. Their suggestion was, "Well, have you tried installing Flash Player??" Needless to say, THAT was NOT the solution. (Yes, I even told them in my submission that I already had the CURRENT VERSION (19.0.0.245) of Flash Player ALREADY INSTALLED. Guess they didn't see that part....)

chris.campbell

Legend

First, thank you very much for posting an excellent description of the problem. This is exactly the content we hope to see when we're looking at customer reports. I'm sorry you're running into this but I suspect uninstalling won't help in this case and would actually just make things worse if you're trying to view content that requires Flash.

In your screenshot, I see the message to update but it's not clear to me if the picture below is an video ad or just a static image. Is Flash actually working on the page? You can usually check by right clicking what you think might be flash content and seeing if the Flash Player menu appears. Besides the update message, do you actually see things not working? I'd like to try this out, but you said, I can't find any live games at the moment.

Many times, websites (and yes, even big ones like yahoo.com) have done their Flash Player detection incorrectly. Especially when it comes to Internet Explorer 11 and greater. I recently posted this technical article that I would recommend you send to the contact you have at Yahoo (maybe, with luck, it'll get through to the right person):

http://blogs.adobe.com/flashplayer/2015/10/flash-player-guidance-for-internet-explorer-11-and-microsoft-edge.html

This article describes exactly what Yahoo needs to do to fix this problem. Unfortunately, there's nothing Adobe can do when it's the content that's broken.

Until Yahoo fixes their content, my recommendation would be to use another browser where detection isn't a problem. I think Google Chrome is the easiest choice, as they include Flash Player and there's nothing else for you to install or update.

Chrome Browser

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