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Nick L trolls
Nick L trolls
Participating Frequently
March 30, 2017
Answered

"You must uninstall before continuing. To inst..."

  • March 30, 2017
  • 1 reply
  • 2971 views

Hello. I am running a Mac OSX 10.9.5. My browser(s) are Safari 9.1.3, and Google Chrome 57.0.2987.110, which I believe is the latest Chrome update. I am getting this error code when installing Adobe Flash Player. "You must uninstall before continuing. To inst...", and that is it. For the first question: What does it say after, "To inst..."?
Second question: what do I need to specifically do? When I click the highlighted, "Uninstall" button. Nothing happens. I installed flash before, but I restored this Mac OSX. Never getting this error code before. And since I can't finish the solution, what do I do?

This topic has been closed for replies.
Correct answer _maria_

Thanks for the screenshot.  I believe if you click on the 'i' in the message, the rest of the text will display.

Are you trying to install Flash Player for Safari?


The folder is there.  It's a standard Apple OS folder.  It's the user's Library folder, as opposed to the system Library folder.  Please do the following:

1. Select the Go -> Go to Folder... menu item from the Finder menu

2. Copy and paste ~/Library/Logs into the Go to Folder dialog

3. Locate the "FlashPlayerInstallManager.log" in the folder that appears.

1 reply

_maria_
_maria_
Legend
March 30, 2017

Hi,

If you hover the mouse over the error message a tool tip window will display the entire message.  What version of Flash Player are you trying to install?  If it's the message I'm thinking of the message normally displays when trying to install a beta version on a system that has a stable version installed, or vice versa.

Please post a screenshot of the tool tip error message and the installer dialog window.

The FlashPlayerInstallManager.log file should provide more information.  The file is saved at /Users/YourUserID/Library/Logs.  Please  upload the file to cloud.acrobat.com/send using the instructions at How to share a document and post the link to the uploaded file in your reply.

--

Maria

Nick L trolls
Nick L trollsAuthor
Participating Frequently
March 30, 2017

Hello Maria. I tried hovering over it. Nothing happens. This photo explains it.

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