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Participant
August 17, 2016
Question

You Tube not seeing Flash Player

  • August 17, 2016
  • 2 replies
  • 411 views

I'm in Windows 7 Pro, Service Pack 1, Internet Explorer V. 11.0.9600, Flash Player V. 22, Kaspersky Total Security and Kasperski Secure Connection.  When I click a video on You Tube or a link to one in Internet Explorer (default browser), I get a window with a red banner at the top which says I need Flash Player.

I have clicked the link and downloaded it but it didn't make a difference.  I have deleted the programs from Control Panel / Programs and Features and re-installed from the Adobe site in IE.  In researching this I see there are different versions of Flash Player for different browsers so I thought I'd see whether the problem was the same -- not expecting it to work because I had uninstalled both versions of Flash Player.  Lo and behold the videos show up fine in Firefox and Chrome, just not IE. Any thoughts?

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    2 replies

    jeromiec83223024
    Inspiring
    August 19, 2016

    The Flash Player Uninstaller is going to uninstall all copies of Flash Player from your system.

    If you used a single browser (like Firefox) to download the Flash Player installer, you probably have the NPAPI Flash Player for Firefox installed, but you're missing the ActiveX flavor of Flash Player required for Internet Explorer.

    To reinstall the ActiveX Flash Player, use Internet Explorer, and go here:

    http://get.adobe.com/flashplayer/

    If you're still stuck, let us know.

    divya010193
    Adobe Employee
    Adobe Employee
    August 17, 2016

    Hi,

    You may try the offline installer. Follow these steps

    1)Download the uninstaller from: Uninstall Flash Player for Windows

    2) Open the page: Installation problems | Flash Player | Windows 7 and earlier

    Under the heading "Still having problems" click on the specific link to NPAPI/PPAPI/ActiveX plugin.

    3) Ensure all the browsers are closed. Run the uninstaller and then the offline installer.

    If the problem persists, please write back to us.

    Thanks!