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BrisChris
Participant
March 5, 2013
Question

You Tube requires Flash update. Worked for laptop Windows 7 but not PC Windows Vista. Can you help?

  • March 5, 2013
  • 1 reply
  • 22019 views

You Tube said I needed latest Adobe Flash Player, so uninstalled old version and reinstalled latest version 11.6.602.171 on PC running Windows Vista Home Basic SP2 32-bit OS.  My system says it's there, but it still won't work on You Tube - still get same message saying Ineed latest version.

Had same message on my Laptop running Windows 7 and it updated and works fine.  I use Internet Explorer 9.

Detailed Problem Description: Problem with downloading latest Adobe Flash update and viewing YouTube.  On PC running Windows Vista Home Basic SP2 32-bit OS, You Tube home page red banner at top said I needed to install latest Adobe Flash Player but even after installing, it does not work and will not play most videos in browser and shows black screen with message still asking to download latest version.  Seems to be rather random as to which videos it will play and which ones it won't, although there may be some common link (see examples below).  I thought it might have been HTML5 problem but I have successfully played HTML5 and Non-HTML videos through Adobe test site (Adobe Flash Player Help/Video Playback Issues) as well as Stage Videos. (Note: Had same You Tube messages when viewing on Laptop running Windows 7 but that updated without problem.)

Ran Adobe Uninstall. Closed all other programs before reinstalling direct from Adobe (rather than You Tube link). No change.

Ran all Adobe troubleshooting suggestions listed at http://helpx.adobe.com/flash-player/kb/flash-player-games-video-or.html#main_2__Disable_ActiveX_Filtering__if_you_are_using_Internet_Explorer_9_.

Removed browsing data and deleted cache, checked that Internet Tools\Safety\Active X filtering was disabled (but in Internet Option\Security, Active X controls are enabled), disabled Hardware Acceleration, restarted computer but no change to You Tube viewing.  Re-enabled, but no change.  (WOULD LOVE ADVICE FOR FUTURE REFERENCE IF I SHOULD KEEP THIS ENABLED OR DISABLED.)

I have updated graphics drivers for NVIDIA GeForce 9400 GT- although had to do manually as NVIDIA auto system scan said "could not detect your GPU". Noted they said Windows Vista supports up to Direct X 10, but my system is running Direct X 11.  Had optional update message for "nVidia Graphics Adapter WDDM1.1, Graphics Adapter WDDM 1.2, other Hardware NVIDIA GeForce 9400 GT" on both PC & laptop.  Laptop downloaded fine. Tried to download on PC but was not successful. Error Code 80070103, possibly because system had already been updated? Current driver version 9.18.13.1407 - "Windows has determined that your current driver software is up to date".

Running Norton 360 but it did not block or indicate any problems with Flash Player download.

Problem URL: http://www.youtube.com/?utm_source=navclient (red banner at top of home page says I still need to download latest Adobe Flash).

Example of specific video that will not play: http://www.youtube.com/watch?v=384IUU43bfQ

Example of specific video that will not play: http://www.youtube.com/watch?v=YgMen4-PI74

Example of video that will play: http://www.youtube.com/watch?v=TGbrFmPBV0Y

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1 reply

chris.campbell
Community Manager
chris.campbellCommunity Manager
Community Manager
March 5, 2013

First, definitely keep hardware acceleration turned on if possible.  You'll have a better viewing experience for sites that you StageVideo (like YouTube.)

When you did the uninstall, did you happen to check if there were files left over in your c:\windows\system32\macromed\flash folder?  For the videos that do play, when you right click on them what version of Flash Player is reported at the bottom of the context menu?

B
BrisChrisAuthor
Participant
March 6, 2013

Dear Chris,

Thanks for reply. I ran the recommened Adobe uninstall program so assumed it deleted whatever it should have, before installing new version. When it didn't work I followed instructions in Flash Player help page (screen shot below) which said to delete the Roaming App Data/Macromedia/Flash folder and Roaming App Data/Adobe/Flash folder, which I did.

Below are screen shots of C:\windows\system32\macromed\flash files as they currently stand. I have a fuzzy recollection that it was deleted at some point because I think I went searching for it during one troubleshooting session and it couldn't be found (but maybe I'm geting confused with the App Date folders?). Anyway I presume these current files are all post-reinstallation as the dates are all 5 or 6 March (did them before and after midnight). I'm on Australian time - not sure where you are. However, notice install.log date is 21/05/2010 and Flash Player Trust sub-folder is dated 6/09/2008.

When I right click on the screen of both videos that will and won't play, I just get a list of options starting at "Copy video URL" down to "About HTML5". So not sure what you mean when you say "For the videos that do play, when you right click on them what version of Flash Player is reported at the bottom of the context menu?" as I can't see any info like this. Do I click somewhere else?

If you are able to get the info you are after yourself, two videos that will work are:

http://www.youtube.com/watch?v=OLKlTN1JN7w and

http://www.youtube.com/watch?v=TGbrFmPBV0Y

Also, with hardware acceleration enabling or disabling, the only place I can find to do this is through the Adobe Flash Help page http://helpx.adobe.com/flash-player/kb/flash-player-games-video-or.html#main_2__Disable_ActiveX_Filtering__if_you_are_using_Internet_Explorer_9_

and right clicking on the Flash Player info box, going into Settings and checking or unchecking the Enable box. Do you know if there is another setting in my actual computer where I can do this and or there's some other setting I need to change? There doesn't seem to be anything similar when I go through Conrol Panel - Flash Player.

5. Delete all Flash Player browsing data

a.. Click Start > Control Panel.

b.. Double-click Flash Player.

c.. In the Flash Player Setting Manager, click Advanced.

d.. Under Browsing Data and Settings, click Delete All.

6. Remove Flash Player cache

a.. On your computer, select Start > Run. (On Windows 7, click Start and type in Search Programs and Files.)

b.. Type %appdata%\Adobe and click OK.

c.. Delete the Flash Player folder.

d.. Repeat step 1 and type %appdata%\Macromedia.

e.. Delete the Flash Player folder.

chris.campbell
Community Manager
chris.campbellCommunity Manager
Community Manager
March 7, 2013

Unfortunately the list of files in your Flash folder didn't come through.  Could you try posting the screenshot again using the camera icon in the forum reply toolbar?

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