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whatdahey
Participant
March 30, 2008
Question

Youtube / flash player

  • March 30, 2008
  • 15 replies
  • 3938 views
I use a Mac PowerbookG4 running OS X 10.3.9
When I try to watch a video on youtube, instead of the video, I get this statement:

"Hello, you either have JavaScript turned off or an old version of Adobe's Flash Player. Get the latest Flash player."

I've never had problems with youtube previously, and have made no software changes or updates that I can recall. This problem began to occur out-of-the-blue.

Fixes I've tried so far:
I reinstalled "the latest" Flash Player - twice.
I tried three different browsers, Safari, Firefox, and Explorer. All had same result.
I made sure Javascript was enabled in each browser.
I trashed caches, both from the Library folder and from the browsers.
I cleared all cookies.
I reset Safari several times.
I turned off all Norton firewall, pop-up, and other protection.

I don't know what else to try. Can anyone help?
Also, I've tried to get to the adobe Flash Player support page, with no success. The adobe website in general takes about half and hour to load any page. I just enter an adobe URL, then go do something else for a while, hoping that the page will load before my computer overheats. What's up with that?
Thanks in advance!

    This topic has been closed for replies.

    15 replies

    K
    komodo9
    Participating Frequently
    May 26, 2008
    I just recommended this in another thread, but it might work for you too... try clearing your cache (ask if you're not sure how). I've seen the player SWF file get corrupted when downloading from a website, so the videos won't play, since the player isn't working right. I'm not promising anything, but it's another thing to try. Good luck!
    F
    FSL_DiGi
    Participating Frequently
    May 26, 2008
    try to reinstall java: download from java.com
    A
    Anonymous
    May 22, 2008
    In order to get support for a defect in the latest Flash Player, I have to pay ?
    Is a common problem with a lot of people, why adobe don't fix it ?
    I did what google indicate, answer in youtube is : video is no longer available yeah right !!
    A
    Anonymous
    May 22, 2008
    This is free support, and an offer to help you with your issue.

    Important Note: These online forums are for user-to-user discussions of Adobe products, and are not an official customer support channel for Adobe. If you require direct assistance, or prefer to contact Adobe support staff directly, please contact Adobe support.
    R
    Roooooooooooooo
    Participant
    June 7, 2008
    Hi Darren,

    I'm joining this long discussion in one last ditch attempt to re-establish my Youtube access. I'm on a G5, Firefox 2.0.0.14. My Java script is updated and enabled. I've uninstalled Flash Player and installed the latest version. I get no flash related permission repairs when I use disk utility (I used to, before reinstalling). I can view Youtube videos when I go to Google video. I don't see how to change default settings on iTunes or QT player. This problem started happening when I was having some trouble with Mac Mail due to downloading YouSendIt. A coincidence perhaps.

    I give up.

    Ro
    A
    Anonymous
    May 22, 2008
    I tried that, but is loading forever !!!
    Is not a solution
    T
    Tico_Too_Old
    Participant
    May 21, 2008
    Let me just insist on the fatc that you HAVE TO DISABLE pop up blocker (the only thing that worked for me, no reason that does no work for you.)
    Any way, let me know if it works.
    A
    Anonymous
    May 22, 2008
    If this issue is only encountered on www.youtube.com, and you can view Flash content on all other sites, Google has some troubleshooting steps that might help.

    http://www.google.com/support/youtube/bin/answer.py?hl=en&answer=57669

    http://www.google.com/support/youtube/bin/answer.py?hl=en&answer=23852

    If you are unable to view any Flash content and would like to open a case with Adobe support for assistance please open a free support case here:

    http://www.adobe.com/support/contact/
    R
    roberta_simpson
    Participant
    May 25, 2008
    I don't know why this works, but my son is visiting this weekend, and he went on his AOL account, on my computer, and the videos will play, on YouTube through AOL. When I go into Internet Explorer, I can go to YouTube, but it will say " not available" when I try to play the video.

    Strange, but on AOL, it works.
    A
    Anonymous
    May 21, 2008
    allthough this is slightly off the subject I am am experiencing screen glitches on the youtube video pages. There are lines that run down the right side of the screen as well as columns of x's that run further on the page. Is thisa a virus or what? Also the tittles do not stay next to the small video windows when scrolling up or down.
    C
    CHAOS__nc_
    Participating Frequently
    May 21, 2008
    It shouldn't be a virus, could be a problem with the graphics card configuration or even the monitor.
    T
    Tico_Too_Old
    Participant
    May 21, 2008
    Hi Everyone. I am not sure, but I may have what could be a solution. First, I use IE, one of these last versions, I don't even know which one.
    The trick is: In Internet Option (Or preferences, or God knows what else, following your browser or platform) you have to disable 'Use Pop-Up Blocker' under Miscellanous.

    1.Internet Options
    2.Security
    3.Custom levels (under Internet)
    4.Look for Miscellanous, then 'Use Pop-up blocker' and check it.

    Once that done, you will still have the same message 'You have either Javascript turned off or an old version of flash player'.
    Along you will have a message box (or a pop up window for those who live on the moon) asking you wthether or not you want to run scripts like Activex controls. You obviously click yes and your youtube will be just fine. The problem is javascript been turned off, but since you don't see these little yellow banners, you don't see the message.
    The drawback is that you will be having the same popup window for almost everything. Hope that will help.
    A
    Anonymous
    May 21, 2008
    I have had a similair problem as you all. Except only two videos won't play (so far). in the youtube help movie it said to uninstal and then instal the right one. I still can't get the two videos. Any ideas?
    G
    gent44
    Participating Frequently
    May 20, 2008
    Same issue here
    A
    Anonymous
    May 19, 2008
    Is the same to me, but I have windows xp, and I note that when u use the sp2 and the previous version of flash player (8) is not a problem.
    I allready contact microsoft and I'm waiting for response.
    Quick fix is stay with flash 8 and sp2, but you'll get annoing downloading icons.
    I start a thread like this the other day but no responses.
    R
    roberta_simpson
    Participant
    May 21, 2008
    I have the identical problem. I have deleted all temporary files, cookies, passwords, etc.; restored computer to two months ago......all for naught. There is a memorial video, for my son, which I like to look at, and now I am unable to. Do you have any ideas for me? I have Adobe Flash Player Active X; Adobe Flash Player 9 Active X, and Adobe Shockwave Player, on my computer. Does anyone have some ideas for me?

    Thanks for your help.
    C
    CHAOS__nc_
    Participating Frequently
    April 17, 2008
    Yeah you tube is passing me weird issues all the time... I was watching the the Morph concept of Nokia and bam... it suddenly stopped loading and embedding itself to my pc. It seems though its a issue with youtube and not flash cause everything else is working fine except YT.
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