Participant

Question

Youtube freezes on Internet Explorer 11 (Windows 7), works when Flash is disabled

Forum|Forum|12 years ago
November 15, 2013
6 replies
25218 views

I have recently upgraded to Internet Explorer 11 and since the upgrade, every time I visit a page on Youtube, the page will freeze for a good amount of time. I have been able to reproduce this on all of the computers in my house. However, this problem disappears when I disable the Adobe Flash add-on in IE11. I did try the new Flash Player 12 beta, but I am still having problems with the website unless Flash is disabled.

Thank you,

--Timothy

This topic has been closed for replies.

J

jt20042

Participating Frequently

Without making any changes to my IE11 release version or the latest flash update, my computer made an update on its own and everything is working perfectly now. Fixed!

davidc1815

Legend

I have this problem too. So do many others - see here:

http://answers.microsoft.com/en-us/ie/forum/ie11-windows_7

chris.campbell

Legend

Thank you for the heads up. We will investigate this immediately. Could I get a couple of specific URL's on YouTube that cause this problem? Is it happening with video from other sites too? Finally, what types of video cards are you using (in case this is GPU dependent)? Has anyone tried disabling Flash hardware acceleration to see if that matters?

How do I disable or enable hardware acceleration?

J

jt20042

Participating Frequently

Hi, I'm having the same problem. I just tried disabling Flash hardware acceleration and YouTube is still freezing up on the homepage and any YouTube page. It's not happening for me on any other video site. I used the beta version of IE11 for months and it worked fine on YouTube, but after I upgraded to the final version YouTube hasn't worked.

A

Anonymous

IE11 Preview + v11.9.900.117 had no issues. I downgraded flash from v1.9.900.152 to v11.9.900.117 to see if this would fix it but it did not. So I know its the final release of IE11 that is somehow conflicting with the latest flash. v11.7.700.252 on the other hand didn't crash youtube IE11 tab for a bit. As an alternative to everyone here, you can just switch to HTML5 in the meantime.

http://www.youtube.com/html5

*The crash or 'freeze' is only temporarily it seems. If you leave the tab open after the freeze, it sometimes fixes itself where you can scroll again and works normally.

** Internet Explorer 11 on Windows 7 Support - Microsoft has released IE 11 on Windows 7 and we plan to officially support this in Flash

Player 12 (Beta although it still freezes)

S

Soete

Participant

Hi all,

I've got also the same problem, 2 days ago 'i've installed the latest flash player version.

Got also freezes on the youtube webpage.

PLEASE FIX THIS ADOBE OR MICROSOFT !

info

i'm using windows 7 Ultimate 64 bit

Internet Explorer 11.0.9600.16428

A

Anonymous

I too have this issue so there's not much to add, win7 x64, IE11 and flash v1.9.900.152, i did try and revert to 11.7 but no luck same thing, however the none AX version of 11.9 seems to work BUT i only get 360p and 720p videos, nothing else.

I can play videos on youtube if i'm fast enough, then it doesn't freeze.

This did not happen with IE11 and the previous version so why now?

A

Anonymous

IE 11 and Windows 7 x64 problems here too.

W

WarFox89

Participant

i have the same problem with the latest Adobe Flash player and Internet Explorer 11 on Windows 7.

how we can fix this without disable Adobe flash player or rolling back to IE10 ?

Please help.

D

davidthomasnelson

Participant

Adobe, please fix Flash so that Youtube will not freeze when I load the page www.youtube.com. IE11, enhanced protected mode, win7 64 bit. Works fine when I disable Flash add-on.

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