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Participating Frequently
October 12, 2010
Question

Youtube videos cause entire system crash

  • October 12, 2010
  • 8 replies
  • 22464 views

System Basics:

AMD Phenom x6 3.2GHz

4GB DDR3 Ram

120GB SDD Operating Drive (storage drives irrelevant)

ATI Radeon HD 5700 1GB (hardware acceleration not active)

Creative X-Fi 7.1

(all drivers up to date)

OS:

Windows 7 Ultimate (64 bit)

(all windows updates up to date)

Browsers:

Avant Browser (Using Flash 10.1.85.3) (32 bit browser)

Google Chrome (downloaded today with latest Flash Player incorporated) (32 bit browser)

Issue:

I've been using Avant with the latest Flash player with no problems since install.  However, today it has started to completely crash my entire system when I start playing a youtube video.  BSOD and then system reboot.

Thinking it may be an issue with Avant (which is not the most popular and, therefore, not the most supported browser) I decided to download Google Chrome and see how things worked.

As soon as I played a youtube video in Chrome, BSOD and a system reboot.

My system is extremely stable otherwise and has had no other crashes since it was built in July.

I've noticed another person having the same issue with a Radeon graphics card, but most of the advice is concerning IE or Firefox, neither of which I'm using.

The strange thing is that this issue only started today, but my Flash Player and Graphic Drivers were both updated a week ago.  I've been playing youtube videos without issue since then until this morning.

    This topic has been closed for replies.

    8 replies

    Participating Frequently
    April 25, 2011

    My apologies for not updating my situation earlier.

    The problem became intermittent for no reason after the first few days of having this problem and then disappeared with a graphics card update a few weeks afterwards.

    It appears to have been an incompatability between Flash and ATI Radeon, until some sort of fix was made by the latter.

    Many thanks for all the advice given.

    Participant
    April 25, 2011

    Hi,

    I had the same problems with my Acer Aspire for almost a year now. With FlashPlayer 10. installed the screen became black the sound hang up and nothing worked anymore so I had to take out the battery to start again. With version 9 it worked without systems crashes but still I could not watch everything and the most games on facebook for example did'nt work.

    My acer runs with windows 7 64 bit and has a ATI mobile Radeon HD 5470 grafic card. I always suspected that there is a Problem between the Flash Player and my graphic card. Now ATI released a new driver since March 2011, and Flash 10. is working now. Only the driver breaks sometimes but I have still more possibilities than before.

    Participant
    November 13, 2010

    I am experiencing the same problems as all of you, but I have a few more data points to add:  First, My computer's performance in games has also recently dropped like a rock.  In Battlefield: Bad Company 2 I used to get around 45 frames per second in 'medium' graphics settings, and it's now around 8 fps.  Low graphics settings gets me a higher, but still unplayably low, framerate.  I opened the old pre-release Crysis demo and got atrocious performance in that as well.

    Now, as far as youtube videos, my problems are similar to the ones you all are having.  I open a video, and either I promptly get the blue screen of death or (more frequently) my computer freezes up, I can't move the pointer, and I have to manually restart it.

    Though, interestingly, just like the op, I have had no problems with other graphics-intensive activities like streaming Netflix or watching BluRays.

    So the common denominator is no longer flash.  It's just the most commonly used program that experiences the problem.

    What I have seen in [EDIT: almost] every single post is a newest or second-newest-generation ATI graphics card, often of the gaming variety (ATI 4000 or 5000 series).  I have that as well.  That's fairly uncommon.  Flash, on the other hand, is used by everyone anyway.  My computer setup is:

    HP Envy 17-1011NR notebook

    Intel Core i7-720QM 1.6 GHz quad core processor

    8GB DDR3

    two 7200 rpm 320 GB HDDs, not sure of the brand

    ATI 5850 Graphics Card

    I have tried youtube videos in IE, FireFox and Chrome.

    The final interesting thing that's happening is that this problem goes away and comes back periodically for me.  Sometimes games and youtube videos work for me, and sometimes they don't.  I'm fairly sure the problems are occuring together, though I can't say for certain since it hasn't been happening long enough.

    Any help is appreciated

    pwillener
    Legend
    November 14, 2010

    Did all of you having "the same problem" update the device drivers for your graphics/video/display adapter?

    Participant
    October 22, 2010

    My PC is freezing when i watch videos on internet.. like youtube. And this started happening long time ago when i updated adobe flash player from 9 to 10.

    freexing of my pc happens on IE, Firefox and Chrome.

    System specs:

    Quadcore Q6600 3Ghz CPU

    ATI 4800 series GPU

    2Gb RAM

    320Gb HDD

    560W PSU

    CPU and GPU are overclocked but are very stable and my computer hasnt freezed in 2 years a single time untill the flash player update from 9 to 10

    it took me few months to come on a conclusion that Adobe flash player is causing it.

    October 22, 2010

    I have this same exact problem.  10-15 seconds in screen will go black, sound will remain fine for 10 more seconds then the sound goes crazy

    Asus UL30VT Laptop

    Windows 7 64bit

    NVidia G210M

    Intel CULV 1.3ghz processor

    Crashes in Firefox and Chrome.  All drivers updated.  I can't stand this anymore someone please help!!

    Where can I download Flash 9.xx?

    pwillener
    Legend
    October 22, 2010

    JWayne25 wrote:

    Where can I download Flash 9.xx?

    http://kb2.adobe.com/cps/142/tn_14266.html

    Participant
    December 4, 2010

    THANK YOU!!! for posting the link so I can roll back to v9

    v. 10 needs to be fixed ASAP.  I have a HP Envy 17 and have been driving myselft nuts trying to fix this crash.  I just added Adobe Premiere Elements 9 (had no problems with 7) and I think that updated my Flash Player.  Regardless, I've wasted hours removing and adding Adobe programs  trying to fix this problem.  BRAVO for the post about v.9. 

    Reinstalled the Flash 9 and it works fine...no crashes.  I guess now I can spend more time reinstalling all of the Adobe software (sans Premiere Elements 9).  Wahoo!

    Participant
    October 20, 2010

    Same problem here.

    Intel Duo-Core 2GHz

    2GB DDR2 Ram

    520GB SATA Operating Drive (storage drives irrelevant)

    NVidia GeForce 9400gt (hardware acceleration active)

    Creative X-Fi 2.1

    I can only watch about 30 to 60 seconds of any flash video when my computer crashes, usually with a God-awful noise. It does not reboot, I have to manually hit the reset button.

    This happens in Chrome, IE 8, Opera 10.6, Firefox or any other.

    If I download the video as an mp4 it plays fine. All movies and all music plays fine. The only time it crashes is when flash is involved.

    I uninstalled flash and then installed an old version 9 and the problems disappeared (except in Chrome where it is built in and always uses v10).

    This is definitely a flashplayer issue as that is the only common denominator for the crashes.

    If you get an answer anywhere or come up with it yourself please post it here, I would be grateful.

    Cheers,

    Simon

    Participant
    October 21, 2010

    Hi

    I solve my problem.

    First uninstall video driver

    launch youtube video

    Clic right on the video and clic on propertie or parameter

    search harware acceleration and disable this

    install video driver

    and test youtubevideo

    i sory about my bad english language

    Participant
    October 21, 2010

    Thanks for the reply. Unfortunately after carrying out your suggestions

    youtube video playback still crashed my system.

    Participant
    October 14, 2010

    Hello

    I  have exactly the same problem . green screen  on the youtube videos   crashes firefox and internet explorer.

    I uninstall the catalyst  drivers for my video card ATI Radeon HD4670.

    No problems after the uninstall .

    I use Windows 7 64 bit driver up to date

    October 14, 2010

    Hi raspiman, thanks for your comment. That may be something else to check.

    eidnolb

    October 12, 2010

    Hi, Thank you for the info on your computer. May I ask what brand it is?

    I'm not familiar with the workings of Avant, although I have heard of it. I don't think Adobe Flash Player supports the Avant browser. I have never seen it listed. Following is a link to the system requirements:

    http://www.adobe.com/products/flashplayer/systemreqs/index.html

    This site also has information about various drivers.

    Today is Patch Tuesday for Windows also.

    I'm not sure exactly what the problem is that would cause a BSOD. Flash Player works thru the browser (those that are supported by Adobe) so that is a factor. It may also have something to do with the drivers. I don't think the drivers would be unique to the browser of IE or FF. I can't comment on Avant regarding anything other than Flash Player however.

    Thanks,

    eidnolb

    Participating Frequently
    October 12, 2010

    It's a self build.

    The lack of support for Avant is why I decided to try Chrome (only to meet the same issue-which is concerning since Chrome is PACKAGED with Flash).

    I have opened and played a youtube video on IE 8 (32 bit) without issue, since posting this.  However, the times it crashed was when the embedded video tried to autoplay, whereas the video I opened in IE required me to start it myself.

    October 12, 2010

    You may want to post back your Flash files in C:\Windows\SysWOW64\Macromed\Flash  Open Flash and post those back. The NPSWF files will need a right click and then click on Properties to obtain the version numbers.

    If you have now Installed Flash Player in IE, then go to Tools, manage addons, Toolbars & Extensions. Check there and also midway down you will see "Show". Check all 4 categories for Shockwave Flash Object and make sure it is Enabled.

    Now there is a difference when you say the "system" crashed, resulting in a BSOD and the browser crashing. I'm sure you know this, but I just want to keep it straight for myself.

    Are you receiving any errors from Flash Player or IE or from any source as far as that goes?

    Thanks,

    eidnolb