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Fernz
Participant
October 15, 2025
Pregunta

Constant crashes, Only uninstall and re-install has worked

  • October 15, 2025
  • 1 respuesta
  • 88 visualizaciones

InCopy Version 20.5 (always using the latest version)

MacBook Pro

 

Every time I try to open .indd files with InCopy, InCopy doesn't open. I have to uninstall and re-install InCopy from Creative Cloud, and then it mysteriously works. But when I quit, and later on attempt to open another .indd file with InCopy, it's another round of uninstall and re-install. Is there a better way forward?

 

When I connect to our work server from home, the issue is even worse. InCopy will either not open, or it opens the file and freezes. I'm forced to Force Quit and I cannot work on any InCopy files at all from home.

 

Would love any advice or help, other than uninstall/re-install. Thank you!

-F

1 respuesta

BobLevine
Community Expert
Community Expert
October 15, 2025

What EXACT operating system are you using on the Mac?

Fernz
FernzAutor
Participant
October 15, 2025

Hi @BobLevine 

Ventura 13.2.1

BobLevine
Community Expert
Community Expert
October 15, 2025
There's your problem. Update it.