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gordonmasson4411
gordonmasson4411
Participant
Apr 29, 2025 4:18 PM UTC
Question

Copy Changes not visible to colleagues

I've made some InCopy editorial changes to a document and saved to a shared Dropbox, but when a colleague accesses the same file, the changes are not on her document.

The only reason I can fathom is that I am working on version 19.5.3 and she is using 19.5  but we cannot find a way for her to upgrade to the same version - all it offers is the 2025 version, which we've found to be full of glitches and a hindrance to all.

Does anyone have any suggestions??

 

    2 replies

    AnneMarie Concepcion
    Community Expert
    AnneMarie ConcepcionCommunity Expert
    Community Expert
    May 17, 2025 4:54 PM UTC

    You might also want to make sure your colleague has enabled Show Changes in the View menu. It's happened to me a few times 😉

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    BobLevine
    Community Expert
    BobLevineCommunity Expert
    Community Expert
    Apr 29, 2025 6:31 PM UTC

    You're both on the same major version (19) so that shouldn't be a problem, but what version is the InDesign user on? He/she must also be on 19.

     

    For Dropbox, all users should have any cloud only / smart sync features turned OFF to make sure that everything is syncing properly. 

     

    If that's all set up properly, we're going to need more information on the workflow.

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