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KShinabery212
Community Expert
KShinabery212Community Expert
Community Expert
April 22, 2017
Answered

Does not install....

  • April 22, 2017
  • 3 replies
  • 1609 views

I have tried several times and no luck.... it simply will not install.

I am running a Cintiq Companion 2 with Windows 10.

When I click on more info.... this is the error message I get.

Exit Code: 184

-------------------------------------- Summary --------------------------------------

- 2 fatal error(s), 0 error(s), 1 warnings(s)

FATAL: Error (Code = 184) executing in command 'MoveFileCommand' for package: 'AdobeInCopy12IconHandler64-mul', version:12.0.0.081

FATAL: Error occurred in install of package (Name: AdobeInCopy12IconHandler64-mul Version: 12.0.0.081). Error code: '184'

WARN: Unable to move file at "C:\adobeTemp\ETR635F.tmp\3\AdobeInDesign12IconHandler64-mul\AdobeCommon\Shell\CC.2017\idicon.dll" to "C:\Program Files\Common Files\Adobe\Shell\CC.2017\idicon.dll" Error 32 The process cannot access the file because it is being used by another process.. Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.

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    This topic has been closed for replies.
    Correct answer charleneb3

    Hi Aman and Wren,

    I was having the same problem installing InCopy and tried Aman's suggestion. I was impatient and didn't restart my computer after changing the file name, but it worked great. InCopy installed. 

    Regards,

    Charlene

    3 replies

    KShinabery212
    Community Expert
    KShinabery212Community ExpertAuthor
    Community Expert
    May 16, 2017

    It seems to have worked.

    amaarora
    Community Manager
    amaaroraCommunity Manager
    Community Manager
    May 16, 2017

    Great to know that Kenneth.

    -Aman

    wrensauer
    Community Manager
    wrensauerCommunity Manager
    Community Manager
    April 27, 2017

    Hi Kenneth,

    Were you able to get InCopy running with Aman's suggestion? Let us know if you need further assistance.

    Best,

    Wren

    C
    charleneb3Correct answer
    Participant
    May 15, 2017

    Hi Aman and Wren,

    I was having the same problem installing InCopy and tried Aman's suggestion. I was impatient and didn't restart my computer after changing the file name, but it worked great. InCopy installed. 

    Regards,

    Charlene

      amaarora
      Community Manager
      amaaroraCommunity Manager
      Community Manager
      May 16, 2017

      Great Charlene!

      I hope OP was also able to get his InCopy/InDesign running

      -Aman

      amaarora
      Community Manager
      amaaroraCommunity Manager
      Community Manager
      April 24, 2017

      Hi Kenneth,

      I request you to try renaming the idicon.dll file present at "C:\Program Files\Common Files\Adobe\Shell\CC.2017\idicon.dll" to id_icon.dll and then restart your machine. Installing InDesign after the above process should proceed successfully. Also, do make sure no other Adobe application is opened while you install this time!

      Do let us know if it does not.

      -Aman

      amaarora@adobe.com

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